This profile has been claimed by the business owner or representative.
Van Chevrolet
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I am so glad I decided to check out the reviews before proceeding with my purchase at Van Chevrolet. I see I am not alone in my frustrations and disappointment with my unpleasant buying experience. Ahmed misrepresented several things about the financing and shipping on my car and cannot be trusted. Lots of pressure to complete the deal and also to purchase a costly warranty. I do not recommend this dealership at all and will move on to a reputable dealership for my car purchase . Do not trust what they say or promise to do f... read more
Parking lots is a mess, no place to park. other than that fine, ok ok
Business response:
We are glad to hear that your overall experience with Van Chevrolet was positive. We understand your frustration regarding the parking situation, and we appreciate you bringing this to our attention.
Frustrating and unpleasant Several misrepresentations about financing terms and shipping dates. The experience was not good and I didn't buy .
Business response:
We're truly sorry to hear that your experience with us wasn't a positive one. We strive to provide excellent service and your feedback is important to us. We'd appreciate the opportunity to make things right. At your earliest convenience, please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com. Thank you.
DO NOT SHOP HERE! Van Chevrolet called us days after our purchase to say we owe additional money on a lease. We had our old contract in hand at the dealership and we agreed on a price for the new car. They threatened to Not register our new Car and Not pay off the old car if we did not return the car or pay the difference. Now 4 weeks later they have not contacted the lease company so, we are getting calls to pay for a Vehicle that we do not own. We have called Van multiple times and they WILL NOT HELP US! They did not credi... read more
Business response:
We understand how upsetting this situation must be, especially when dealing with a lease payoff and registration concerns. We want to look into this matter immediately and ensure it’s resolved properly. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com or by phone so we can review your contract, confirm your down payment credit, and work directly with the leasing company to clear up any remaining issues.
Worst experience I have ever had at a dealership. Horrible salesman. Trying to scam people… told him the internet price.. he sent paperwork with the MSRP and not the actual price that’s advertised. Then tried to lie about it saying it was from another type of vehicle. Then tried to sneek in another 4k and not answer what it was till the 4th time I asked… (after I had to aggressively ask) The service department tried to charge $30 for a loaner when their vehicle they sold was in the shop before I even took possession of it. H... read more
Business response:
It's unfortunate to hear that you feel this way about your recent visit. We understand your frustration, and we take your feedback seriously as we work to improve our customer experience. We would welcome the opportunity to discuss your concerns further and work toward a resolution. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address these matters directly.
On 10-03-2025, I drive two hours to see and potentially buy a truck from the used car lot of Van Chevrolet Buick GMC . Prior to my arrival I confirmed with the sales person that the truck was at the lot, he said yes and stated he washed the truck and it would be parked out front. When I arrived I was met by the salesman and then passed onto another salesman and into his office without seeing the truck. While in the office and without seeing the truck I was told the truck was in the shop because it was "throwing codes." and t... read more
Business response:
We are disappointed to hear about your frustration during your visit. We take these concerns seriously and would appreciate the opportunity to discuss this matter further. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address your experience properly.
Dear Service Manager, I am writing to formally document a complaint regarding the poor level of service I experienced at Van Chevrolet, 8585 E Frank Lloyd Wright Blvd, Scottsdale, AZ. On my recent servive, I brought in my 2019 Ford Ranger (VIN: 1FTER4EH4KLB08978) due to persistent hard shifting in the transmission. This is a documented issue on this vehicle and is covered under my Mechanical Protection Plan (MPP). Unfortunately, I was informed by your service advisor, Jesus, that your dealership would require me to leave the... read more
Service Manager, Van Chevrolet (8585 E Frank Lloyd Wright Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document a service concern at Van Chevrolet. On my recent visit, I presented my 2019 Ford Ranger (VIN: 1FTER4EH4KLB08978) for persistent hard shifting in the transmission, an issue that should be addressed under my Mechanical Protection Plan (MPP). I was told the vehicle must be left for three days just to perform a diagnosis and that n... read more
During my first dealings with your company, things were great. I negotiated and purchased a vehicle that included a full detail when we picked it up the next morning, along with a tire repair. I called the next morning, and they said the vehicle was ready. However, when we picked up the vehicle, it was not detailed as promised. I called sales to inform them there was a crack in the windshield and that the detailing of the vehicle had not been done. I never received a phone call back. It is obvious to me that this company cou... read more
Business response:
We are sorry to hear that you feel this way about your experience. We are glad to hear that our Financial Manager provided the professional service you deserved and helped secure your loan as promised. We value your feedback as it helps us identify areas where we can improve our customer service. The experience you've described is not reflective of the standards we strive to maintain, and we take your concerns seriously. To discuss this matter further, please contact Becky or Anna in our Customer Relations Department at cust... read more
Frequently asked questions about Van Chevrolet
How is Van Chevrolet rated?
Van Chevrolet has a 4.1 star rating with 7,679 reviews.
When is Van Chevrolet open?
Van Chevrolet is open now. It will close at 9:00 p.m.