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Van Chevrolet
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Van Chevrolet is the worst dealership and worst dealership experience I’ve ever had. We agreed on a deal spent a few hours there signed all the paperwork. Finance guy told me I was done which I wasn’t. I went back the next day to finish filling out the paperwork and they backed out of our deal. Don’t ever go to this dealership and then they promise to help me out and then they ghost me, Johnathan Ramirez and his manager Rob don’t waste your time. Save yourself the headache find another dealership.
Business response:
We understand how frustrating it must have been to think everything was finalized, only to be told otherwise after investing your time and trust. We also take your concerns about communication and follow-up seriously, and it's disappointing to hear you felt let down during the process. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com
Worst buying experience ever. Whole process was rushed. During the finance portion, employees could be heard yelling and using profanity from a nearby office. One employee had customer on speakerphone yelling and swearing. Very unprofessional and uncomfortable environment. Was told I would get a pdf of sales agreement we signed on a little Ipad which I did not until I called and the salesman the next day and he took pictures on his phone and sent me. Found $2000 extra warranty added to contract w/o knowledge nor understandin... read more
Business response:
Our team is committed to maintaining a respectful and comfortable environment for all our customers, and we will be addressing this matter immediately to ensure it does not happen again. Regarding the unexpected warranty charge and the discrepancies between the advertised price and your final offer, we understand how upsetting that must have been. Transparency and clear communication are extremely important to us, and we regret that your experience fell short in these areas. We also apologize for the confusion and delays rel... read more
Salesman Mike was very professional and the negotiation process was not too painful. On the other hand there was lots of deception in the finance department!!! Not a good experience with this dealership!
Business response:
We're glad to hear that Mike provided you with a professional experience and that the sales process went smoothly. However, we’re concerned to learn that your experience with our finance department didn’t meet your expectations. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
They were not honest. First sold me a car for more than was listed on the website. When I asked they blew me off 3 times. I have a screen shot of the car on their website for $6k less than I was charged. Also the car was in an accident and had damage on the front end. When I called the next day to request a repair I was made to feel like and annoyance and was asked what my problem was now. Very rude. Was intears through out the process. And the car needed an oil change and was told they had no appts open. I called and was to... read more
Business response:
It's concerning to hear that you felt dismissed when trying to address these issues, and that you left the dealership feeling unheard and in tears. That is never the type of experience we want anyone to have, and your feedback will be shared with our leadership team so that it can be addressed directly with the individuals mentioned. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
Terrible experience, they never gave me a chance to drive the car I wanted ti purchase, the man who said “was the boss” told me it was sold but the sales guy said it wasn’t he just didn’t know why they didn’t bring it out. They made me wait 2 hours to even do a test drive, and while I did end up buying a vehicle they didn’t give us a fair treatment, the whole sale process was very pushy, they added a warranty policy without asking and last but not least they ran my credit 7 times! Absolutely never coming back and would not r... read more
Business response:
While we’re glad to know you found a vehicle, we’re disappointed to hear that your experience with us left you feeling frustrated. The wait time you mentioned, the conflicting communication about vehicle availability, and the concerns about the sales process and financing are not the kind of impressions we strive to leave. We want every guest to feel respected and informed at every step, and it’s clear we fell short of your expectations. We truly value your input and would like the opportunity to better understand what happe... read more
The vehicle I bought broke down after a couple hours of driving on the freeway. I was left stranded for hours, and I had to tow the vehicle home late into the early morning, I brought the vehicle back to the dealership , I sat there with my family for hours and they are now trying to over charge me for a lesser of value of a vehicle. No one talked to us at the end of the day for 45mins so my family and I left to get a hotel and food, I am not sure what will happen today we live 5 hrs away I wish we were able to resolve this ... read more
Business response:
We understand how difficult and stressful this situation must have been, especially being so far from home and with your family. We never want any of our guests to feel left without support or clear communication, and we recognize how important it is to feel taken care of—especially during a challenging moment like this. Please reach out to our Service Director, Daniel Sanchez, at customerrelations@vanbuickgmc.com.
Terrible experience at Van Chevrolet in Scottsdale & may never return. Took my 2019 Suburban in for routine service, oil change & tire rotation on a Friday afternoon. Monday morning I returned to pick the vehicle up & didn’t get but 200 yards out of the parking lot & had to pull over. Rear wheel was ready to fall off, missing 2 lug nuts & remaining lug nuts were ready to fall off. Service inspected everything & determined wheel was now damaged & needed to be replaced. Waited 4 days for replacement wheel, N/C to me, but I was... read more
Left a review 1st day but after 9 days not getting my car this dealer dropped the ball. No communication at all unless we called. Wyatt and Kay were not honest , called us rude and aggressive people from the time we walked in the door. Said not one salesperson wanted to work with us. Also said Kay was in tears after we left and that’s why he stepped into the deal. Another lie. He had to approve final numbers. Total lie. Car needed door touched up took 9 days. Promised sooner. Was told by Kay on Thursday when we called just c... read more
Business response:
We understand how important timely communication and transparency are during the car buying process, and it’s clear that your expectations were not fully met. We truly want every customer to feel respected and valued throughout their visit. Regarding the concerns you raised, we take feedback seriously and are committed to addressing any misunderstandings or gaps in service. To ensure your concerns are properly reviewed and to assist you further, please feel free to reach out directly to our Service Director, Daniel Sanchez, ... read more
Didn’t give me a temp plate and added a extended warranty with telling me
Business response:
We understand how important clear communication is during the purchase process. Your experience matters to us, and we’d like the opportunity to connect with you directly to ensure everything is properly addressed. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can follow up with you personally.
Frequently asked questions about Van Chevrolet
How is Van Chevrolet rated?
Van Chevrolet has a 4.1 star rating with 7,679 reviews.
When is Van Chevrolet open?
Van Chevrolet is open now. It will close at 9:00 p.m.