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Van Chevrolet
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
BOUGHT A USED KIA SOUL IN SEPT. SALES REP WAS JONATHANN RAMIREZ, SALES MGR LANCE. SERV DEPT MGE GUY COSTA. TERRIBLE EXPERIENCE.WAITED 8 DATS FOR A NEEDED PART AFTER I PAID CASH FOR THE VECHIEL. TOOK DELIEVERY LAST WEEK & FRONT CV JOINTS & AXEL MAKING A CLANK...CLANK SOUND. METAL TO METAL WORN OUT & VAN FAILS TO ACKNOWLEDGE IT OR OFFER TO FIX. SERVICE MGE COSTA & TECH BOTH LIE ON SERVICE TICKET. REPAIRS NEEDED WILL COST ME OVER $1,000.00. OUT RIGHT RIGHT FRAUD, DECEIT & ILLEGAL TO NOT DISCLOSE ALL KNOWN SAFETY & MECHANICAL DE... read more
Business response:
It's unfortunate to hear that you feel this way about your recent vehicle purchase experience. We understand your frustration. Your feedback is valuable to us as we work to improve our processes. We take all customer concerns seriously and want to ensure every customer has a positive experience with their vehicle purchase and service needs. We would appreciate the opportunity to discuss your situation further and work toward a resolution. Please contact Becky or Anna in our Customer Relations Department at customerrelations@... read more
When I asked him to help me figure out the door key code they were no help at all my cells and just kind of walked away and said we won’t give me the number to the Previous owner to call to get the door key code and it’s definitely they would not call him for me to see if he could give me the code to the door which I’m sure he had I guess I gotta bring it to the Ford dealer to get it done no service after the sale I was a clown I bought the truck from the dealership he did not sell it to me
Business response:
We are concerned to hear about your experience with the door key code assistance. We understand your frustration when you needed help figuring out the access code and felt that our team did not provide the support you expected.
The sales is really good the financial department needs work they called me 2 weeks later and wanted 900 dollars because of something about the pay off they should have known all this before I left I have bought 7 vehicles from you why did I have to pay for your mistakes I will remember this when I go look for a nother vehicle but your sale is great
Business response:
We deeply cherish your loyalty as a customer who has purchased seven vehicles with us, and we're pleased to hear that you had a great experience with our sales team. We understand your frustration regarding the financial department's request for additional payment two weeks after your purchase.
Pressuring and pressuring with not a lot of room for leeway and i just wasn’t given the best rate
If there was a negative l would give them a negative Do not deal with them they are liers and make sure to read everything on the contract they take advantage of you they say something else but do something on the contract which is very long to read you will miss something major for sure and once you sign they don’t listen to you you have to deal with your problems business is about helping customers find their needs not take advantage of them these ones they take advantage of you Brian and Carlos they are scammers their wri... read more
Please, don’t ask me again till the deal is done. Started to sign and you forgot the GM rewards.
We have been trying to complete the purchase of a 2025 GMC truck. ] from your dealership for over a week. Initially, the issue was related to out-of-state taxes. We then discussed delivery to potentially avoid that tax complication, which you suggested. Afterward, you introduced a 5013 Native American Status form, asking me to sign it — something I declined, as I am neither Native American nor do I reside on a reservation. Now, when I’ve decided to pick up the truck directly, I’m being told the price is $1,500 more on the ta... read more
You have to force them to deal with you the first salesman life to me and wouldn't admit it
The initial experience wasn’t the best, I got a 18 year old kid, I’m assuming because I looked young and naive, which definitely wasn’t the case, I was ready to get up an leave for he lack of care, then after me saying something about the experience Mike, I’m guessing the deal closing manager came by and sat down with me and we went through some numbers, I decided to stay, then after I picked a vehicle I got to work with Kenneth in finance, although it was a pleasant experience I ended up paying way more with some added pack... read more
Business response:
We deeply respect your feedback and are glad you ultimately had a positive experience with your vehicle purchase. We understand that the beginning of your visit didn't meet your expectations, and we appreciate you sharing your concerns about the initial service you received. It's encouraging to hear that Mike was able to step in and work through the numbers with you, helping to improve your overall experience. We're pleased that your time with Kenneth in finance was pleasant, though we understand your frustration regarding t... read more
Frequently asked questions about Van Chevrolet
How is Van Chevrolet rated?
Van Chevrolet has a 4.1 star rating with 7,679 reviews.
When is Van Chevrolet open?
Van Chevrolet is open now. It will close at 9:00 p.m.