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Van Chevrolet
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
A waste of time and a scam I would NOT RECOMMEND TO ANYONE at all
Business response:
We’re truly sorry to hear about your experience and that we fell so far short of your expectations. We take feedback like yours seriously and would like to learn more about what happened so we can make things right. Please reach out directly to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
My first and last time making business here. They make promises that they cant keep. I would definitely not recommend to my family and friends.
Business response:
At our dealerships, we strive to provide transparent and reliable service to every customer, and it’s disappointing to learn we missed the mark with you. Please feel free to reach out directly to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
2 wks ago the staff at Van CHEVY assaulted me in the finance office while 5 other men who stood around and did nothing. That manager has been removed. I initially signed a form they interpreted to me as a form authorizing them to run my credit. They put my signature using an autopen on a fake sales agreement and a fake extended warranty agreement. I am in the process of repeating my story until they make this right.
Business response:
What you’ve described does not reflect the standards or values we hold ourselves to at Van Chevrolet or within our broader dealership network. We understand how upsetting and unacceptable this situation must have been for you. We are aware that a management change has taken place, and we want to assure you that your voice is being heard. Allegations of this nature require careful and thorough review. We would like to speak with you directly to fully understand what happened and to work toward a resolution. Please reach out t... read more
I purchased a new 2025 GMC Sierra EV and found a defect in the alignment and the structure of the rear passenger door. Went to service department and Jesus took my info and said he would get back to me. Never heard anything, went back a couple weeks later and Jesus advised me to go to the body shop and speak to Brandon. Drove over to the body shop, Brandon took pictures and info, said he needed to get approval from warranty. 45 days (approx) later I stop by the body shop to ask if approval has been given. Told by Brandon it ... read more
Business response:
We’re especially concerned to hear about the lack of follow-through, delays in communication, and the confusing hand-offs between departments. You placed your trust in us not only when purchasing your vehicle, but also when bringing it back for needed care — and we recognize how disappointing it must have been to be met with such a fragmented experience. To ensure this matter receives immediate and direct attention, we encourage you to reach out to our Service Director, Daniel Sanchez at customerrelations@vanbuickgmc.com
I’ve done multiple transactions with other dealers and have never had any reason to go above and beyond with getting pre purchase inspections done but after my experience here, that changes ! Bought a car from here in the last month and was told it passed their inspection and was clean inside out. Upon further inspection when I brought it home I found two oil seepage issues along with the car being a quart low on oil. Very disappointed and due to my experience here I will for sure be doing my due diligence next time I ever h... read more
Business response:
We understand how frustrating it must have been to discover those problems after being assured the car had passed our inspection. We also apologize for the error regarding your custom plates — we know how important details like that are, especially when you've made a clear request. This is not the type of experience we strive to create, especially for someone who put their trust in us. We want to make things right and ensure your concerns are fully addressed. Please reach out to Becky or Anna in our Customer Relations Depart... read more
Horrible customer service, would never purchase a vehicle there again as long as u live
Business response:
Providing exceptional customer service is something we take seriously, and it's clear we fell short in your case. We understand how frustrating this must have been and want to make things right. At your earliest convenience, please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can learn more about what happened and work toward a resolution.
Your dealership this represented every aspect of the transaction I was for worst enter entering into an agreement, not only by the Sales Person rent by my son as well, but with a brain blade and being over 80 years old, I didn’t understand fully what I was agreeing to, so you know your dealership to advantage of a senior citizen with a brain bleed peeing in the hospital
Business response:
We are sorry to hear that you feel this way about your experience with our dealership. We understand your frustration regarding the transaction process and how you felt during your visit. . We want to make sure that every customer feels respected and fully informed throughout their experience with us. Please reach out to us at (480) 696-5884 so we can discuss your concerns and work toward a resolution.
Bad experience with the seller and the manager I bought a truck that has never been retired and it keeps breaking down
Trevor was kind and helpful but other then him he was the only good part I had signed 2 contracts due to not having certain funds avaliable that being said in that process they changed the sticker price from 45,000 to 49,999 that's pretty much 5,000 im gonna be out of all cause they scammed me for the extra money on the second contract with out me noticing and they are trying to say they didnt do that even though clear as day I have proof the car was listed at 45000 but bought at 49999
Frequently asked questions about Van Chevrolet
How is Van Chevrolet rated?
Van Chevrolet has a 4.1 star rating with 7,679 reviews.
When is Van Chevrolet open?
Van Chevrolet is open now. It will close at 9:00 p.m.