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Van Hyundai
- Car Dealers
- Carrollton, TX
About this business
Location details
1825 North I-35 East, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Received a $5 refund check in regards to a vehicle that I purchased from Van Hyundai, they waited a full 90 days before they actually mailed the check preventing me from cashing it because it was marked void after 90 days. After multiple messages left for Betsy Perkins, the woman who issued the check, I've decided to let the State Attorney General's office handle it because it seems like shady business practices to me. If you can't trust a dealership to give you $5 that you're owed, do you really think you can trust them wit... read more
I have had my Hyundai for almost three years and I have normally had a pretty good experience with the service department. Today was different my door handle broke and I sent up an appointment and drove the 45 min trip to get there. I assumed since my car only has 60,000 miles on it that it should be covered under warrant. Carl my service advisor said on the phone that they could look at it and see if it would be covered under warranty. When I get there he said it would cost me $125 from them to look at it. This really upset... read more
My significant other and I were First time new car buyers. Not since I had to clean a port a potty have I had to wade through so much crap. The 80s car salesman tactics the manager close the paper commitment. They smiled the whole timeas they ignored what options I didnt want and insisted that I must pay. I still ended up paying more than the average in my state and I even put 5 grand down. After buying there was a registration mess up. Somehow I never received one sticker. After many phone calls and complaints Samuel Anthon... read more
The experience started off wonderfully. The price of the car was great, the people we so nice until we got to finance. We bought a warranty not knowing if it was a good deal or not. When I spoke with my insurance company the warranty was $2,000 more than their same policy. This is when it all went downhill and the true customer service came out from the finance guy BJ. I called and he said he would cancel the policy for me but do not expect it to be soon cause he was busy. I quoted the contract saying I needed to send a canc... read more
We spent over $20k to purchase a two-year old Genesis. Not until after all paperwork was signed and we were ready to leave the dealership, were we informed that there was only one keyless entry fob available. When we inquired about purchasing a replacement, we discovered that it would cost us an additional $500+. We also asked about a set of $20 floormats and were told that adding such an expense to the sale of a used car was cost-prohibitive. I feel that after the paperwork was done, the priority on customer satisfaction dr... read more
Very Unorganized, I was never given straight answers to my questions, when I finally mentioned how unhappy I was about the way I was treated or the quality of our service I was told 'Oh well, you got the car right?! That's all that really matters." Our paperwork was finished the day we drove the car away but 2 weeks later I was getting texted by our "car guy" that we needed to come back into the dealership to RE-SIGN the paperwork. It was the holidays and my & my husband's busiest time at work so we were told it could not wa... read more
I purchased a Hyundai Genesis Coupe from Mike Abelino I purchased a Hyundai Genesis Coupe from Mike Abelino located at Van Hyundai in Carrolton. The car was to be driven from Pharr, Texas. I was told by Mike, that the car would arrive within 5-7 days. I receive a call that the car is ready and told Mike I would go by to pick it up on Wednesday because of my work schedule. I was to meet him at ten thirty. I then receive a call from Mike at ten when I am already on my way he states that he is not at the location and to be care... read more
Worst place to buy a car pre - owned certified car. Worst place to buy a car pre - owned certified car. Their vehicle are not well inspected at all. BUY A CAR FROM HERE IF YOU ARE A MECHANIC OR KNOW ABOUT CARS IF NOT THEY WONT GIVE YOU THE BEST CAR. MY CAR THAT I BOUGHT FROM HERE HAD TIRES WELL THREADED BUT HAD CRAPPY WEARING INSIDE. WHEN I POINTED IT OUT NEXT DAY AFTER BUYING THE CAR THEY SAID IT WASNT THEIR PROBLEM ANYMORE MY FIRST RECOMMENDATION WOULD BE NOT GOING THERE. IF YOU DO, TAKE A MECHANIC OR AN EXPERT WHO WOULD K... read more
Promise time of car was 2 1/2 hours, didn't hear from anyone for 3 days when I had to call. Which calling and dealing with the receptionist was also terrible. Transfers you back to Service, where no one answers, bounces back to receptionist who doesn't say anything, just bounces you back to service where again, no one answers, bounces back to receptionist who then hangs up on you. Car went in for one thing, came out with a whole different issue because of their carelessness and now it's my fault to pay to fix it, when it was... read more
Frequently asked questions about Van Hyundai
How is Van Hyundai rated?
Van Hyundai has a 4 star rating with 5,739 reviews.
When is Van Hyundai open?
Van Hyundai is closed now. It will open tomorrow at 8:30 a.m.