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Van Hyundai
- Car Dealers
- Carrollton, TX
About this business
Location details
1825 North I-35 East, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
***DECEPTIVE BUSINESS*** I purchased a used 2018 Toyota Camry from Van Hyundai in December 2020. I spoke with Madison on the phone prior to going into the dealership to look at and purchase the car. I reviewed the CarFax prior to going in person and had asked if the fuel pump that had been recalled was fixed. I was reassured by Madison (Mattison?) that it had been fixed. The next day I went up to the dealership to test drive and purchase the vehicle. I asked multiple times (more than three), if the faulty fuel pump had been ... read more
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us, and the safety of our customers is our top priority. Please contact Alyssa Denton, our Customer Relations Manager, at 972-512-4220 or Adenton@vanhyundai.com and we will do our best to make this better.
Dealer offered $1343 less on trade than carvana. Went in for a lease special, was putting double the required due at signing down and they just played straight games. $219/mo with $2779 down for 36mos @10k miles/yr was the special. They offered me $240/mo when I was putting down over $5000. I even humoured myself and was to pay the entire lease cost and they still hit me with $130 a month offer, THATS WITH $11000 DOWN, what are you guys doing there? I might not look like someone educated in car sales, but the second I broke ... read more
Business response:
Hello Jackson, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact George Donaldson at 972-512-4200 or Gdonaldson@vanhyundai.com and we will do our best to make this better.
If I could give them 1 star I would. We were brought in by false advertising that they didn’t stand by. The salesman, Roderick, even verbally said the car was 12,800, confirming with me and I nodded. We were there for over 2 hours before he even brought up that the car we came in for was priced wrong and they couldn’t honor it. Fabian, the manager, was confused and seemed frustrated that we didn’t understand why they couldn’t honor the price. To top this all off, the vehicle we had been looking over seemed to have water in t... read more
Business response:
Thank you, MORGAN, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact George Donaldson at 972-512-4200 or Gdonaldson@vanhyundai.com and we will do our best to make this better.
One of the worst car dealership's in Dallas region. I went in to buy a new 2020 Elantra (driven 20 miles), the listed price in Van hyundai website is $14,600(attached a photo from their website, the vehicle is still available at 14,600$) and their online sales director(Mike Abileno) has confirmed the same price when we talked with him. We went to showroom next day to purchase the same vehicle, their sales representative(I think his name is Tyler Atkins) totally flipped the price and said that prior quote was based on a Demo ... read more
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact George Donaldson at 972-512-4200 or Gdonaldson@vanhyundai.com and we will do our best to make this better.
I purchased a new vehicle on November 14, 2020. I trade in my 2020 Hyundai Veloster Rspec for a new 2021 Hyundai Veloster N. They low balled me on my trade in, and I paid a large down payment. I noticed after about 3 weeks, my old loan had not been paid off and I had to make a payment on my 2020, that I had traded 2 weeks earlier. I accessed my account online and it showed my 2020 had not been paid off, but yet Van Hyundai was advertising my 2020 for sale on their website. I tried calling Hyundai Finance, but they don't answ... read more
Business response:
Michael, we appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please contact George Donaldson at 972-512-4200 or Gdonaldson@vanhyundai.com and we will do our best to make this better.
I've used VH twice for service and both times I've left unhappy. The communication from the service dept is almost non existent I had to constantly contact them otherwise I wouldn't know anything regarding my vehicle
My experience with Van Hyundai has been nothing but disappointing and stressful. I have purchased from a different Hyundai dealer and was treated great even after the purchase. I am very pleased with the price of the vehicle but figured out after why it was priced as it was. Customer service and relationships are just as important as price and form the basis of a good business experience. I hope no one ese has to go through what I’ve been through as it has been a very negative experience. Since Van Hyundai did not treat me a... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact George Donaldson at 972-512-4200 or Gdonaldson@vanhyundai.com and we will do our best to make this better.
If you want to play games and be jerked around, just come to Van Hyundai In the last week I have signed papers at this dealership TWICE for two different vehicles for my daughter. The first vehicle was sold to me by Alma and Chris, and not only did it NOT have BlueLink capabilities as I had been assured prior to the sale, it also wound up having some serious transmission issues, which I didn't realize until after driving the vehicle a longer distance than the test drive route. Fortunately they didn't give me any problems whe... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact George Donaldson at 972-512-4200 or Gdonaldson@vtaig.com and we will do our best to make this better.
Buyer Beware of Used Car Pricing Practices In this reviewer's overall opinion, please be aware that this dealer practices what many would call unethical tactics in sales pricing and listing a "base" price without any of their "mandatory" charges for things you may not want and certainly are questionable. Example was a Blk/Blk 2017 Tuscon listed on Cars.com at $17,288.00, this vehicle presented fairly well, we were told the Hyundai warranty was transferable. The mileage checked out, the car was from up north with a signs of b... read more
Frequently asked questions about Van Hyundai
How is Van Hyundai rated?
Van Hyundai has a 4 star rating with 5,739 reviews.
When is Van Hyundai open?
Van Hyundai is open now. It will close at 9:00 p.m.