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Van Hyundai
- Car Dealers
- Carrollton, TX
About this business
Location details
1825 North I-35 East, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
5 minutes agoNEWI really wanted to love this 5 minutes agoNEW I really wanted to love this dealership. Everyone was so kind at 1st. I bought a car for my 16 year old daughter. We have had nothing but car problems. She has had it for only 2 months. We have been back and forth to the dealership with no luck. We were originally told by Eaman that if we had any problems to bring the car back up to dealership since we paid for extendedwarranty. Well we have done that, and now we are being referred to the Chevy dealership because ... read more
Business response:
Brandis, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Chris Ortiz, our General Sales Manager, at 972-512-4220 or Cortiz@vtaig.com and we will do our best to make this better.
Where do I start.Walked the lot for 20minutes before I Where do I start. Walked the lot for 20minutes before I even saw a sales person. Walked into the customer center and wasn’t acknowledged for almost 5minutes. I was directed to Louis to show me the car I wanted, which had no gas in it, so we didn’t take it on the highway. Proceeded to be told I wouldn’t qualify for a loan over and over until they filled out the application and guess what I qualified. Louis continuously didn’t hear anything I said, about not buying the car... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Chris Ortiz, our General Sales Manager, at 972-512-4220 or Cortiz@vtaig.com and we will do our best to make this better.
I received a quote from this dealer with $4,999 of unwanted options added to the car. They were not willing to remove them. I chose to go with another dealership and got the exact same car without the "added" options that I did not want.
Business response:
Hello Tracy. We do want our customers to be aware of all of their options when it comes to items they can purchase; however, we never want them to feel pressured into purchasing them. We are sorry to hear that you are unhappy with these add-ons, and we would like to see what can be done to address your concerns. Please contact Chris Ortiz, our General Sales Manager, at 972-512-4220 or Cortiz@vtaig.com and we will do our best to make this better.
Avoid this place like the plague. They lie to you and even when they claim to fix the lie they will lie to you again. I purchased an Elantra in from Van in October 2020. The car is running completely fine, they did not lie about the vehicle. They lied to me about the service and maintenance of it following the purchase. When I bought the car I was promised free oil changes as part of their Maintenance Program (for like 3 years/36,000 miles), at any Hyundai dealership. I was clear in if this applied to just theirs or any. The... read more
My daughter went in to purchase a Kia Telluride TODAY. She is 22 years old an RN and pregnant. This dealership took advantage of her 100%. She was told the car was 45,000 out the door just to get home and find out that she was financing 54,000 dollars. They included 10,000 in warranties she did not ask for. Shame on this place for doing this to her. She called the salesman back tonight and he would not speak to her. She will be up there first thing Monday morning for this dealership to DO THE RIGHT THING. If they choose not ... read more
Business response:
Hello Casi, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your daughter's situation and we would like the opportunity to try and regain her trust in our business. Please have her contact Alyssa Denton, our Customer Relations Manager, at 972-512-4220 or Adenton@vtaig.com and we will do our best to make this better.
As soon as they get your money you no longer exist! Disabled Veteran and was continually lied to, I was told they would do everything to expedite my plates since I have to pay to park everyday at work without disabled veteran designation. $400 in parking fees already paid this month, they didn’t even process my check until 2.5 weeks after purchase and still lying their way through the sale. DO NOT BUY HERE!
Business response:
Cyndi, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Alyssa Denton, our Customer Relations Manager, at 972-512-4220 or Adenton@vtaig.com and we will do our best to make this better.
They tried to add $4500 in dealer add ins to increase their profit to 20,000 car! Go somewhere else and be treated fairly! I have never had the run around like I did for 9 hours by salesman Brandon Hines and his managerMike. From Brandon having the information I sent him and his failure to send the correct info to get put into a correct quote to him replying at all in less than a 2-3 hour time frame. I asked him a few times if he was preoccupied as I had to continuously correct what he said back to me that I had told him or ... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Alyssa Denton, our Customer Relations Manager, at 972-512-4220 or Adenton@vtaig.com and we will do our best to make this better.
Awful customer service. Josh, Chris, and Damian were useless. There is a poster that says the average car dealer wait time is 2.5 hours and they want to beat it. Bull&$@! Save yourself the time and energy and go to a different dealership.
Business response:
Hello May, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Alyssa Denton, our Customer Relations Manager, at 972-512-4220 or Adenton@vtaig.com and we will do our best to make this better.
Stay away from these people!! Go somewhere else, trust me! Fabian, the sales manager will take advantage of you, lie to you, then lie to yiu some more.
Business response:
Chris, customer service is our top priority and we want to see if we can address your issue. Please contact Alyssa Denton, our Customer Relations Manager, at 972-512-4220 or Adenton@vtaig.com and we will do our best to make this better.
Frequently asked questions about Van Hyundai
How is Van Hyundai rated?
Van Hyundai has a 4 star rating with 5,739 reviews.
When is Van Hyundai open?
Van Hyundai is open now. It will close at 9:00 p.m.