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Vanderbilt Mortgage
- Mortgage Lenders
- Maryville, TN
About this business
Welcome to Vanderbilt Mortgage. We are a national housing lender specializing in manufactured, modular, and mobile home financing. We have been in business for more than 40 years and have helped families just like yours find the right home loan for the home of their dreams. Vanderbilt offers a variety of programs for financing a manufactured home or financing a mobile home. We have a financing solution for you, whether you are a first-time homebuyer, have perfect credit, or have less than perfect credit. All loan programs... read more
Location details
500 Alcoa Trail, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They were slow in getting our closing papers by 2 days. Due to their terms, they had to re-pull our credit. In turn, they raised the interest rate .25% which was a $30,000 increase in our total payback to the company. Beware of this. I feel this is a way they lure people in and then make an extra profit from them.
Very rude customer service
Would not even give this company a 1 star review if it didn't require me to. They are all about money and don't care at all about your personal needs. Their employees give false advice and then the managers say it's a learning experience for everyone.
I have had the worst experience. Would not recommend.
Terrible website. It has been over a month since my mortgage has been paid off and there are no documents with a breakdown of what has been paid. I emailed asking for these documents and got a link that takes me to sign in and takes me to the home page. There is no available information anywhere.
We were approved but once it came time for them to give us the money, they backed out.
I tried to go in, as a gift, and pay a mortgage for someone, and Vanderbilt would not allow it without that persons permission. I was utterly shocked. I have done this with several other mortgage companies to pay a payment for another individual or help them get caught up, while remaining anonymous, but this company will not allow it. This should be on the homepage so that everyone knows that random acts of kindness are not welcome at this business.
Everyone watch your wallets with Vanderbilt! Check your escrow statements closely! The first year went great, but since then, they are constantly trying to raise my payment. Last year, they had me paying taxes twice to find an imaginary shortage in my escrow. this year, it's the insurance. Takes forever to get things like this fixed; they just act like you don't know what you are talking about. I just got last year's mess fixed last month, and here we go again!! If you don't just agree and pay it, they will rake your credit ... read more
Communicate with your customers. Over the course of the experience there wasn’t a single step of the process that went smoothly. I never knew what was going on, if we were going to meet dead lines, etc. Answer your phones. Over the past 4 months I have called Vanderbilt close to 50 times and I was sent to voicemail every. single. time. and then would have to was AT MINIMUM 5-6 hours for a call back. Learn the loan process and the steps that need completed for closing. We were essentially given a closing date very early on an... read more
Frequently asked questions about Vanderbilt Mortgage
How is Vanderbilt Mortgage rated?
Vanderbilt Mortgage has a 4.6 star rating with 5,679 reviews.
When is Vanderbilt Mortgage open?
Vanderbilt Mortgage is open now. It will close at 5:30 p.m.