Vanderbilt Mortgage

Frances C. 

on Birdeye

2 years ago

Communication was poor. I would send information or documents in and it would be a week or longer before I would hear from anyone that the documents wasn't received. I would have to call. I have talked to everyone in the office. 

Sparkle Johanna B. 

on Birdeye

2 years ago

If I could give them 1000 zeros for poor customer service I would. You do not take somebody money and not make good on what a mobile home park does to a client you work with....bottom line. And furthermore race should not have played a part in they decision but it did and they be a liar if they said that it did not. I feel like all my money that went into that home was in vain. I put up my 401 k into that only to get screwed by them and the mobile home park I had the house placed on they both shady and was in coohoots with ... read more

Kaneesha Sade T. 

on Birdeye

3 years ago

It was easy and they make sure you understand everything that is going on they are wonderful 

Jose Ponce L. 

on Birdeye

3 years ago

Our closing was very unpleasant and complicated, we are not in the city and we scheduled an appointment to sign papers, we are 16 hours away, we made the trip, we spent more than 300 dollars on gasoline, we signed and the next day they told us that a paper was wrong but that's it It was not our fault, it was your fault for lack of communication between you and the notary, so we had to make the trip again, spend more than 300 dollars to sign papers and hopefully this time everything is fine 

Jennifer Y. 

on Birdeye

3 years ago

Get better rates and improve communication and time management. 

Donna Alley M. 

on Birdeye

3 years ago

Got at the title settlement and no one had the paperwork. Finally they found it. Was dated first of March. It is now April 6. We signed. Hope it will go smoother with next client 

Skip R. 

on Birdeye

3 years ago

I recently sold a mobile home that I bought for my daughter. When they sent the proceeds from the sale of this home was sent it had the my wrong first name. I called and they said they would issue another check. It's been two weeks now with no check. They are not taking my calls or responding to my emails or voicemails. This is a dysfunctional company with very poor customer service. I would warn people to not use this company.for anything!!!!! 

Petal 

on Birdeye

4 years ago

I am convinced half these reviews are not from actual buyers/sellers. This company does nothing but lie from the start. They give out general information as if it is fact and then pretend like they don’t know why you feel frustrated or lied to. They take your deposit and do nothing with it until you call multiple times forcing them to preform their job. One month in and they took my deposits but I still have no appraisal. If you want to work this company I suggest you have a lot of time to spend on calling them to make thing... read more

Leonard M. 

on Birdeye

4 years ago

I just wanted to write this review. Got myself in a situation and had to miss payment. Vanderbilt Mortgage. They helped me get caught up on the missed payment. The staff was right with me. Now if this issue every happens again I know I will not hessite.to call Vanderbilt for help.