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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Sales process was fantastic and efficient but thats where the positive stopped. The truck that I purchased on 3-11 has been in the shop at Vandergriff since 3-18 and communication has been horrendous. The only person whos been any sort of helpful has been used car manager, Preston. After this ordeal, I will never shop with Vandergriff again and will advise friends and family to do the same.
Business response:
were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Very poor. Its hard to find someone at this location whos not a complete fake. They lie through their teeth. Ive never got a straight answer. They always say we will try and have never completed a service fully. It usually takes them 3-4 hour to inspect and service and halve of the services they push off for the next week. They also fixed the side window panel by glueing it to the door. Even though I asked them to replace it. They told me to come back next week for the replacement and when I returned they said they had no id... read more
Business response:
Keisha, were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Not really good at all I took my car in there to get the break inspection and the lady told me everything was ok the next day my breaks started squeaking and have been ever since .
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience.Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Took my car in three times before they accurately diagnosed problem. But they constantly suggested other recommended repairs, even though they couldnt get the original repair correct
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience.Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Service advisors need to be better educated. Tried selling me a service that they already provide in their normal vehicle review. I was told my car needed to be serviced for things that didnt even show as needing service when they performed a diagnostic review. I had a coupon for service and the representative told me to use the coupon that gave me the least amount of discount. I miss working with Michael Garcia. He was great and always pleasant and informative when explaining vehicle concerns.
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience.Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help
Was not kept up on status of vehicle and service advisor did not know his mechanic was working or off.
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
I wish that I could give them zero stars. The service manager is very helpful. The sales team does not follow-up or flow through on promises. The general manager (Jimmy Le) is rude and arrogant. I will never give them my business again.
Business response:
we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
The person named Kenny in financials is very rude.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
My experience with this latest repair (AC not blowing cold air) was below my expectations. I called early on 12/16 and scheduled a 3:00 pm appointment. I was greeted promptly by Jimmy who took my early morning call. I sat in the customer waiting room for about 45 minutes and decided to ask Jimmy for an update. He shared with me that several of the advisors called in sick and they are way behind. I said I understood and agreed to come back next week. I set up another appointment for 11:00 am on 12/21 and talked with Tanner wh... read more
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,101 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open on Monday at 7:00 a.m.