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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took mine In for paint protection re-application. Tire pressure monitor came on, on the way, so asked for that to be checked too. Waited all day for a call for it to be done finally called around 4 and was told it was ready. Picked it up and they never checked the tire pressure so, not a big deal added air myself. The main issue was the loaner car, was filthy, in need of service (at 5%) and the fuel gauge didnt work properly. I realize there is a lot to keep up with but with COVID I would expect the loaner cars to be cleaned... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
No wait with appointment. Minimal effort to sell me extra service I didn't want or need. But $180 to flush and fill brake fluid is ridiculous.
Business response:
Hello, Michael, We aim for fair, competitive pricing on our vehicles, parts and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our service prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
On July 20th I dropped my 2010 Acura TL off at 7:30 a.m. for an A14 routine maintenance which included replacing the spark plugs and completing a valve adjustment along with a state inspection. I was told the spark plugs and valve adjustment would take at least 4 hours. They shuttled me home. At 1:30 p.m. I contacted the service advisor asking when the car would be ready. He said he just let the technician go to lunch. I needed the car back at 4:00 p.m. for an appt. He indicated they would try to get it finished by then. The... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. Thank you for allowing us to follow up on the issue and resolve the situation through our Service Manager and Service director. If there is anything else that we may assist you with, please do not hesitate to reach out.
While some individuals were courteous, the dealership was not in communication with each department, their vendor or me at all. Unimpressed with follow up or treatment of a first time customer buying a 46k automobile. There was no urgency despite having my car for two weeks to repair it, when I had it only one week.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
the work was great BUT the guy that washes and detail your car SUCK!!! every time i take my car to goet it wash there is always something not done
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Terrible place to get Work done.
Business response:
Thank you for your feedback. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. We would like the chance to speak with you to learn more about your experience. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Dealer Price was to high On the Toyota Tacoma, as it had lots of damage for the asking price Tried to negotiate a better price with no luck, so I bought another truck elsewhere.
Business response:
Hello, Claud. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.
It was ok . We drove 2 hrs and the car they would not come down 1 penny but only offered 3,000 for my infinity. So we look few more and drove 3 hrs in traffic for nothing Would not go back
Business response:
Hello, Linda. We aim for fair, competitive pricing on our vehicles and trade-in offers. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.
Horrible experience and will never trust this dealership
Business response:
Steven, we are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,101 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open on Monday at 7:00 a.m.