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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My Service advisor and manager were more concerned about not taking my oil change coupon as opposed to servicing my car. When my car was ready I was told that everything looked good and was up to date. Later I get a text stating I needed to get 5 things done to my car. I called, left several voicemails, replied to an email about my service, and filled out a survey about my visit as well as verifying if the repairs were for me. I'm still waiting for someone at Vandergriff Acura to reach out to me. I'm a very dissatisfied cust... read more
Business response:
Thanks for the feedback. We understand it that you feel there was some miscommunication during your service visit. We want to speak with you to answer any questions/concerns you may have, please reach out to our Service Director, Peter Boghossian, at 855-971-6960 at your earliest convenience.
Horrible company to buy a vehicle from,I would not recommend it to anyone
Business response:
Thanks for the feedback. We want to gather the details as to why you feel negatively about us. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
it wasn't good o. my side
Business response:
Stanley, we only want to provide our customers with excellent customer service, so we want to address your concerns. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
I received a call from Mark Sessions that changed my perspective. Mark called to inform me that there was a mistake on the deal and the price was lower than it should have been. And because of this Vandergriff wouldn't honor the painting of the brake calipers red even though I signed a document awarding me the service. As a customer my expectations are your staff and approval process is in place to prevent any pricing mistake and be corrected before an agreement is presented and signed
Unprofessional, unorganized, people just walking past like u a nobody (salesman) service people are very, very professional!!! Very genuine takes pride in their job! Love the service! Front desk (young lady) Unprofessional. Haven't had contact with sales personnel since I purchased the vehicle! Would I recommend anyone to purchase a vehicle from this dealership (properly not)
three days after this service, my car stuck on the highway. horrible.
Business response:
Hello. We take claims of damage/service work very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
We had to wait a long time for this service. No loaner cars were available, so it was a long day of waiting.
Business response:
Hello, thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
My VSA light keeps coming on even after I've paid for the repair and their telling me it's something else wrong.. Very poor service. I'd like to have my money back for no service work.
Business response:
Maurice, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Muy mala me dañaron unos documentos en mi auto.
Business response:
Gracias por traer esto a nuestra atención. Tomamos en serio los comentarios de nuestros clientes y queremos comprender su situación con más detalle. Comuníquese con nuestro director de servicios, Peter Boghossian, al 855-971-6960 para analizar qué podemos hacer para ayudar.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,101 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open on Monday at 7:00 a.m.