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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
If I could give 0 stars I would. Ive been going to this place for years, and I have spent thousands of dollars with them. I took my car in for a detail service on March 2nd and they damaged my vehicle. I have a hole in my front seat, which has taken an act of Congress for them to admit fault, but here we are almost 1 month later, and it still hasnt been fixed. On top of that, I have loosened leather in the console area, which is also from their negligence, but they refuse to take responsibility for that, and claim that it wa... read more
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
not very friendly poor follow up do not do what they say
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
It took 2 hours for a oil change pretty slow
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Service is great. Detailing is not
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
The problem with the check engine light going on returned a few days after I had the car serviced at Vandergriff Acura. My service advisor was great but after waiting five hours at the dealership for my car, the problem was not resolved.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Waited over 2hrs just for oil change
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
They fix my cv axle without charge, however there is still a clicking noise when i put it in reverse and then back in drive. Still needs to be looked at to see if the new cv axle was installed properly...
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Was told by the dealership that I would be given a silver waranty agreement for coverage to service my vehicle inspite of adjusting to overall payment on my vehicle contract to lower payments but was never adjusted to still receiving the silver and still got the bronze. Did not check cv axles like asked by me from previous work done back on 6-22-21 to see if they has play in due to being told by another shop prior to bringing car back to the dealership this weekend.
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Waiting 3 hours for a 5 minutes work. Finally the vehicle came out I realize they never fix the problem so the advisor has to take it back to the shop it took them 5 minutes to get it installed. I was very disappointed with their service. Most like wont get service there anymore.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,100 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is open now. It will close at 9:00 p.m.