This profile has been claimed by the business owner or representative.
Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
9 o'clock appointment to get my oil changed and was there over 3 hours!!!!!
Business response:
Thanks for the feedback, we apologize if your appointment was longer than expected. Our staff has been trained to communicate transparency about any changes related to time with our customers. If you feel that did not happen, we want to address the situation. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com at your earliest convenience.
Great customer service and knowledge technician
Business response:
Thanks for the feedback, we are unsure if the review was supposed to be 5 stars based off of your positive words. If there's any questions we can answer, please contact Edwin Rivera, our General Sales Manager, at Erivera@vandergriffchevrolet.com at your earliest convenience
Found damage on front bumper days after oil change. I take very good care of my truck and it didn't have damage prior to the oil change
Business response:
Thanks for the feedback, we take damage claims very seriously and we want to gather more details from you about this situation. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com at your earliest convenience.
Horrible experience, I dont think I can trust them again!
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Terrible. Emailed the GM following and heard nothing in return
Business response:
Thank you for taking the time to speak with us about your concerns. We are glad to hear that we were able to resolve the issue!
Upon completion of service my service writer, Vincent, told me that there was a nail in the sidewall of my rear drivers side tire. He stated that they didn't sell the brand of tire but would order one for me. I replied that the tire was under road hazard warranty and I would take to dealer. Upon inspection the nail was located in the tread area of the tire and didn't need replacing. Took to tire dealer and was able to have repaired at no cost. Due to this action of Vandergriff Chevrolet I will not be returning for ANY servic... read more
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
The quote was to high and another dealership fixed the problem. The diagnosis that was given was incorrect and the car was repaired for a fraction of the cost.
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Staff was great but service lacked. I came in for a tire rotation and a new tire and now my wheels are unbalanced making my car shake. They didnt even replace all my caps on my tires so I had to buy new ones. They had a basic task and failed to do it properly. Businesses should aim for quality not quantity.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
I had a horrible experience! I took my 2006 Chevrolet Avalanche to have my oil pan gasket and head gaskets replaced. During the repair process they broke a bolt(s) on the header and never repaired it after telling me they did. My truck was returned to me and I could smell exhaust fumes coming through the vents givi g my wife carbon monixide poisoning. I returned my truck to them and they kept it for 3 months and said there was nothing they could do to resolve the exhaust fumes issues. HORRIBLE!
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,838 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is closed now. It will open tomorrow at 8:30 a.m.