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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Could not get the manager of Vandergriff to call me back I had questions about paperwork and pay off I had to call the bank myself to make sure Things were taken care of you still have paperwork there when I sold the truck back to Vandergriff that I wanted to get back but I never received a call back
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Made an appt for 10am, showed up on time, was told my oil change would take 1 - 1 1/2 hours despite having made an appt. I waited for over 2 hours, no communication/no updates & finally decided to ask. The oil change had not even been started yet. Girl at the desk requested the status & asked service advisor Damian to come update me. She was kind & said one of the oil change bays was down, when service advisor Damian arrived, he was short & unapologetic once I requested my vehicle because
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Dusty Peterson at Dpeterson@vtaig.com to discuss what we can do to help.
It took an hour and a half to get a oil change with an appointment.
Business response:
Hello, Jerald. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
I left before my service was even completed. Was waiting over 2.5 hours with an appointment made and my car hadnt been moved.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Very shady. This dealership has no integrity. They try to sneak in $1,895 to your final agreed upon price and if you ask about it they say everybody does it. I called out the dishonesty and they threw a tantrum about a little accountability. I wouldnt buy anything from this dealership.
Business response:
Justin, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Not sure if they actually inspected breaks. Quoted me $1400 for new breaks and rotors claiming they were worn when they were changed a month ago.
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
vandergriff chevrolet had my car for 5 weeks and with no or little communication. I had to call every weekend for an status update. I will not spend my money there again.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Couldn't get ahold of service adviser on phone. He took day off while i'm needing my car looked at.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Disappointed I was contacted 3 times, we spoke about the truck we were interested in and we drove in traffic to make a 6 PM appointment the dealership set...almost 25 miles away....only to get there and find out the truck wasn't even on the lot.
Business response:
Michael, we apologize that we couldnt match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,840 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is closed now. It will open at 8:30 a.m.