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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
I had an appointment at 10:00 to get my oil changed. I got there at 9:45 and he asked if I wanted to get my tires rotated I said yes. He texted me a couple hours later and said I need to have my tires balanced and something else. I texted back no. i waited for 2 hours and 45 minutes and finally went up and asked about my car. She checked and said it had been ready but he couldn't find me. I never left the building. I was in the waiting room for the most part . then I took my car to discount tire where I had recently bought t... read more
Business response:
Thank you for bringing this to our attention. We're sorry to hear about the extended wait and the miscommunication regarding your vehicle's service. This is not the standard we aim to uphold. To address these issues and ensure a better experience moving forward, please contact Charlie Pace, our Service Director. He can be reached at 817-299-2362 or via email at Cpace@vandergriffchevrolet.com. We appreciate your feedback and the opportunity to resolve this matter.
This is the second time I went there and both times had a bad experience. They didn't do what I asked and sent me a quote for thousands of dollars of "recommend" work that doesn't need to be done. I told them I NEVER drive this car and I'm about to trade it in and wanted to know why there is oil dripping. It was not looks at. This is very frustrating as I paid for the oil change.
Business response:
Thank you for sharing your feedback, and we are truly sorry to hear about your frustrating experience. We strive to meet our customers' needs, and it's clear that we fell short during your visit. Your concerns about the unnecessary recommendations and the oil drip not being addressed are valid and should have been handled with more care. To ensure we resolve this for you, we encourage you to reach out to Charlie Pace, our Service Director, directly at 817-299-2362 or Cpace@vandergriffchevrolet.com. Charlie is dedicated to ma... read more
Did not communicate, didn't fix the original problem, and took around a week to notify me about my car where as another mechanic looked at and fixed my car in less than a week. Will not go there again.
Business response:
We're sorry to hear about your recent experience and understand your frustration. It's important to us that every customer receives timely and effective service. To address your concerns directly and work towards a resolution, please contact Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com. We value your feedback and hope to have the opportunity to improve your experience with us.
I dropped my car off on 7/5/24 and was told that the diagnostic would take 3/4 business days and after 2 weeks I heard nothing from Vianey Vega who's the person that I gave my car and information to. I tried reaching out to her and she NEVER returned any of my calls. The following Tuesday I went into the shop and spoke with Dusty Peterson the "service drive manager." He apologized and said that there were no notes on the file, and he would reach out later in the afternoon with and update. I told Dusty I would give him until ... read more
They sold the car to me for a much higher price than advertised. They did not do a great job explaining all the details of the vehicle. Especially, the fact that it doesn't have cruise control.
After vehicle was sold, I had to jump through hoops and hoops to get anything done that was needed on a used vehicle. Brought up concerns and they were disregarded. The sales person Daniel, was phenomenal and highly recommended. But as fair as management goes, 2/10
Business response:
Thank you for your feedback. We're glad to hear that Daniel provided you with excellent service, but we're truly sorry to learn about your experience with our management team. It's concerning to hear that your concerns were not addressed adequately, and we understand how frustrating that can be. Your experience does not reflect the level of service we aim to provide, and we appreciate you bringing this to our attention. To ensure your concerns are heard and addressed, we encourage you to reach out to Reggie Carter, our Gener... read more
Horrible as of late. They obviously can't handle a large workload. I have noticed that vandergraff hasn't been rotating my tires and when I noticed the front was so bald they had 2 replace them. This last time I went still didn't rotate or top off my fluids. They will be losing a lot of money if they do not do what is required in an oil change.
Business response:
Thank you for your recent feedback about your service experience. We sincerely apologize that your recent oil changes did not include tire rotations and fluid top-offs, as these are important parts of routine car maintenance. We strive to provide a comprehensive and high-quality service experience for all our customers, and we fell short in your case. We understand your frustration, and we want to assure you that we take your concerns seriously. In order to investigate this matter further and ensure it doesn't happen again, ... read more
Can't get a hold of the service team. The first time I drove the truck after the service, the motor light came on! Before checking it out they said it may be something else! My truck has warranty but somehow the warranty never works!!!!
Business response:
Thank you for taking the time to leave us a review. We have tried reaching out to you to discuss your concerns, but have been immediately directed to voicemail multiple times. We would appreciate the chance to speak with you. At your earliest convenience, please reach out to Charlie Pace, our Service Director. He can be reached at 817-299-2362 or by email at Cpace@vandergriffchevrolet.com. Thank you for your time, and we hope to speak with you soon.
Didnt wash oil spilled on under truck. Missing bolts underneath on guard. Left loose. Missing bolts under hood at radiator mounts. Still looking for what else is missing.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,156 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.