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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Vehicle was brought in for a recall. The issue was taken care of but there was a lack of communication. The vehicle was there all day and I had to have my son drive me there to check on it as it was nearing the end of the day and the shop was getting ready to close. I tried a couple of times to reach the maintenance manager and left voicemails without any success or a returned call. A lot of work needs to be done to keep the vehicle owner updated.
Business response:
We apologize for any inconvenience you experienced due to a lack of updates on your services. Your feedback is valuable to us, and we strive to improve our communication processes. We understand how important it is to keep our customers informed every step of the way. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
It was so hostile. And the audacity for the sales man Hottencio. To even ask if he wasn't pushing the vehicle on me. The person that came with the numbers the south American was even worse. He insulted and more.
Business response:
We are sorry to hear about your negative experience, but we are a bit confused by your review. We take customer feedback seriously and want to address any concerns you may have. However, we need more information to understand the specifics of your situation. Please provide us with additional details about the issue you encountered so we can investigate and take appropriate actions to rectify the situation. Your satisfaction is our priority, and we want to ensure that all our customers receive the best possible service. Pleas... read more
Appointments dont mean anything. I arrived on time and it took 10 minutes to be seen. The advisor quoted me 2-3 hrs for the service. It took 4 hours for an oil change. He told me they had rotated the tires, which they did not. People that arrived after me were finished before me.
Business response:
We apologize for any inconvenience you experienced with the length of your service appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. Occasionally, unexpected circumstances or high demand can lead to longer service appointment durations. However, we are continually working to improve our processes and minimize wait times for our customers. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to... read more
My salesguy was great But had to deal with the sales games.They just took it on them selfs to just round the price up to an even number.They Also tried to pressure me into using their own finance companys,When I was preapproved threw my own bank with an interest rate half the one they could get me.Also tried to charge me 5k extra for using my own financial. Door scuffs and window chips.should have been cared for but the didnt. not even a full tank of fuel. 3/4 a tank. My bank closed waiting.
Business response:
We're sorry to hear that you were not satisfied with the pricing during your sales experience. Our goal is to provide fair and competitive pricing to all our customers. We understand that pricing is an important factor in your decision-making process, and we strive to ensure transparency and value in all our transactions. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
I went in for an oil change and complete the 60,000 mile maintenance for my vehicle. I asked how much the maintenance would cost and was told $90. I ended paying for $945.00 for servicing my car! I asked to speak to a manager afterwards and was denied it. I would have appreciated honesty and transparency.
Business response:
We apologize if you were not satisfied with the pricing of our services. We strive to offer competitive and fair pricing for the quality of work we provide. It is important to us that our customers feel they are receiving good value for their investment. To better understand your concerns, we would appreciate more specific information about the services you received and the pricing that you found unsatisfactory. This will allow us to review the details of your visit and address any discrepancies or misunderstandings. Please ... read more
They were 4-5 weeks out at even looking at my suburban. Took it to classic chevrolet and it was repaired within 2 weeks. Whole new transmission.
Business response:
We apologize for any inconvenience you experienced due to the waitlist in our service department. We understand that waiting for service can be frustrating, and we strive to provide prompt and efficient service to all our customers. At times, our service department may experience high demand, resulting in a waitlist for appointments. We make every effort to accommodate our customers as quickly as possible and provide updates on the estimated wait times. However, we acknowledge that there may be instances where the waitlist c... read more
truck sold with 3 new tires and used tire very decieving
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to dis... read more
The most miserable car buying experience imaginable. The price of the vehicle I purchased inexplicably had almost 6% added to the advertised price because of reconditioning fees and then the sales manager was rude about it. What kind of business advertises a product at a certain price and then tacks on a 6% fee? This is not common practice and its not okay. If youre going to charge a reconditioning fee, then thats part of the sale price and should be included in the advertised price.
Business response:
We're sorry to hear that you're not satisfied with our pricing. We understand that pricing is an important factor for our customers, and we strive to offer competitive and transparent pricing for our products and services. To better address your concerns, we would appreciate more specific details regarding the pricing issue you encountered. This will help us investigate the matter and work towards a resolution. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
Scheduled a test drive but when I arrived I was told the car was sent to auction.
Business response:
Thank you for sharing your feedback about your recent experience with us. We apologize for any inconvenience you may have encountered regarding the availability of the car you were interested in. Our inventory can change quickly, and unfortunately, the car you wanted was sold before we had the opportunity to update our online listings. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,838 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is closed now. It will open tomorrow at 8:30 a.m.