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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Paid for a 45000 mile service and they didnt even check the air pressure on the tires, make me wonder if they even rotate the tires at all, went back to have the tpms reset at the right position because they also forgot to do it
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
I asked to have the left running light replaced, it is burnrd out, the service advisor told me that all lights were working. the light is still out.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
I didnt like leaving our truck just to have it sit on the Parking Lot for two days.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Scheduled a battery check/replacement online. Checked the battery and was told it was good. Requested the battery be changed and then was told they didnt have any for my Traverse. Left for another Chevy dealership who checked the battery and was told it needed replacing. They had the battery in stock.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Made an appointment for an oil change specifying Mobile 1 oil and synthetic filter. An hour into my wait period was informed the mobile 1 oil was not available in stock. I declined the oil change. The only services performed were the tire rotation and the air filter, only because these 2 services were performed before they ran out of Mobile 1 oil. NOTHING ELSE WAS PERFORMED though the records state differently. Very very upset at this point.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
The service was not as expected they got it wrong not once not twice but after second service ac is still not getting cold
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
they don't They did not type the oil filter
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
This is the dealership where I bought the car. Ive brought my car here about 3 times and each time they cant figure out the issue and all theyve done is put miles on the car. They never have any loaner vehicles which is very inconvenient when they sell you a car that isnt reliable. Never coming here again.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
When my wife went to get her oil changed and tire rotation they went over her appointment with her and never mentioned that she had a gash in her tire, and they actually rotated the tire from the rear to front driver side. They called me 35 minutes after she left and said they forgot to mention this to her, all the while she is driving on a bad tire. I had to pay Discount Tires to put on a new tire actually just went ahead and got 4 new tires, Vandergriff didn't have the tire in stock.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,838 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is closed now. It will open tomorrow at 8:30 a.m.