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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My car was serviced with an oil change and new rear brakes were purchased. However, all of the indicator lights on my front dash have been appearing for random periods of time. I made the service technician aware that this issue had taken place prior to the visit, but nothing could be found to cause the problem. However, the next day I returned with my vehicle because the light issue re-occurred. Despite my service history with this issue, new uncovered repairs were suggested.
Business response:
Thank you for taking the time to leave a review about your recent service experience. We sincerely apologize that the oil change and brake service did not address the ongoing issue with your dashboard indicator lights. We understand your frustration, especially since you mentioned this problem to the service technician beforehand. It's important to us that your car is functioning properly, and having recurring warning lights can be concerning. To investigate this matter further and ensure a resolution that addresses your exi... read more
They didn't do what I took my vehicle in for. I have to return this Monday for them to do what was scheduled
Business response:
Thank you for your feedback on your recent service experience. We sincerely apologize that the service performed on your vehicle did not address the original concern you brought it in for. We understand how frustrating this must be, and we want to assure you that we take all customer concerns seriously. To ensure we get this resolved quickly and effectively, we recommend contacting our Service Director, Ricky Sandoval, directly. He can be reached by email at RSandoval01@vtaig.com. Please provide Ricky with a detailed descrip... read more
I was told my rear brakes were paper thin. I took to another garage and they told me they were a little under 1/2 life. Never again!
Great until after I bought it. Don't have tire lock keys and they just say it should be there. Well it isn't. Very disappointing
Business response:
Hi there, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the tire lock keys. Please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com, or by phone at 817-299-2010 at your earliest convenience.
Terrible techicians and manager.
Business response:
Hi there, thank you for sharing your feedback with us. We're sorry to hear about your experience with our service team. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com
Servicio demasiado caro y mienten en el precio de las piezas te quieren cargar de más es pésimo el servicio y dicen que cambian el aceite y no lo hacen los mecánicos no están haciendo su trabajo
Business response:
Hi there, thank you for sharing your feedback. We apologize for any inconvenience caused. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. Thank you.
I had an appointment for a vehicle registration. It took 3 hrs. before my car was attended to.
Business response:
Hi there, Thank you for your review. We are sorry to hear about the wait for your service appointment. We will take your notes into consideration. Thank you for visiting us.
It took 5 hours to have the oil changed in our Honda Pilot!!!! I've got better things to do & more efficient was of having the oil changed!
Business response:
We apologize for the long wait you experienced during your oil change. We understand your frustration and will work to improve our efficiency in the future. Thank you for bringing this to our attention. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com
My hood prop clip was broken, and I reached out to my service advisor about it. I didn't get a response back. I felt like they should have replaced it. So I had to order another one at my own expense. Poor customer service. Please check your vehicle before and after they service it.
Business response:
We apologize for the inconvenience you experienced with your hood prop clip. We strive to provide excellent customer service and will address this issue with our service advisor team. Thank you for bringing it to our attention. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,442 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.