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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I did not receive service on this day. Not sure why this shows being serviced when my vehicle was not.
Business response:
We appreciate customers bringing questions like this to our attention. Our team aims to maintain accurate service records and clear communication for every vehicle we support. We would welcome the opportunity to review the details and ensure everything is correctly documented. For assistance, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
Promises not kept. Run the other direction. Deceitful & dishonest.
Business response:
We strive to conduct every customer interaction with transparency and professionalism. Feedback regarding expectations and communication is important as we continue reviewing how we support our guests throughout the sales process. Our goal is to ensure customers feel informed and confident when doing business with our dealership. For further assistance or to discuss your experience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
My purchasing experience with the sales person and financing person was fine no issues. The car was not detailed inside just washed. The same day of purchase when driving the car, I noticed two cracks on the windshield so I took the car back and told the salesman. He immediately documented it and advised me someone will reach back out to me. I also, mentioned to the car salesman the car was not detailed inside. Driving the car I noticed a green light popping on. I called the salesman and he ask me to take a picture of it and... read more
Business response:
Your concerns are noted and we understand your frustration. The challenges you faced fall short of the standards we strive to maintain. Your experience highlights areas where we can work to improve our service delivery and follow-through. We would like to address these concerns directly with you. Please contact our General Manager, Jimmy Le at Jle@vtaig.com so we can work toward a resolution.
My vehicle was not serviced they sent me on my way without doing the manufacturer recall repairs. I had proof of insurance and they sent me on my way because it wasn't enough proof of insurance. So now gotta schedule another appointment on top of this one and one at another honda dealer because they dont want to provide an insured already loaner car to a person with valid insurance to repair a manufacturer default. That can result in engine damage and god knows what other problems. There was no service performed. Drove an ho... read more
Business response:
We take your feedback seriously regarding your recent service visit, and we understand your frustration. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can work together to find a resolution.
Poor - I bought a certified honda truck 2023 - stalled on my way home. They asked me to tow it and they will refund me the tow amount. Once it was time for refund, they gave me the run around from one to one. Now it has been almost a month and no one reach out to me about my refund. The email I received, if I know someone else who want to buy a car from them. NO, I DON NOT, AND WILL NOT RECOMMED ANYONE!
Business response:
We understand your frustration and are sorry to hear that your experience did not meet your expectations. This is certainly not the experience we wanted you to have. Please contact our General Manager, Jimmy Le at Jle@vtaig.com so we can address your concerns and discuss how we can better serve you.
I don't feel Carfax is accurate.
Business response:
Thank you for taking the time to provide feedback about your concerns regarding Carfax accuracy. We understand that having reliable vehicle history information is important when making automotive decisions. Your perspective is valuable to us, and we appreciate you sharing your experience. At Vandergriff Honda, we strive to provide our customers with the most accurate and comprehensive information possible about every vehicle. We recognize that vehicle history reports are just one tool among many that help customers make info... read more
Was told that the service would take 1 hour, maybe 2 at the most, so I sent my son with the car up to get the part changed at around 10:30am. His car was not complete until 5pm. My biggest complaint is that the service associate Hai was not communicative, should have offered to send my son home to wait, should have offered him lunch or something, but instead my son wasted an entire day at the dealership when he could have been doing homework or anything else.
Business response:
It's unfortunate to hear about the extended wait time your son experienced during his recent visit. We understand your frustration. We take situations like this seriously. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss this matter further and work toward a resolution.
Very poor service, I came in for tire rotation you claim to have rotated my tires but I know they weren't. Then I get a call the next day saying my warranty has expired while I still have 2 years left according to my warranty dealer ELERAS.
Business response:
We understand how important it is to feel confident in the work performed on your vehicle and in the information you receive about your coverage. Our team is committed to providing thorough service and clear communication, and we take concerns like this seriously. We would value the opportunity to review the details of your visit and warranty to ensure everything is properly clarified. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can assist you further.
I'm still waiting on a call back regarding the vehicle I purchased 01/30/26!
Business response:
Your feedback is important to us, and we understand your frustration. This situation falls short of the service standards we strive to maintain. Please contact our General Manager, Jimmy Le at Jle@vtaig.com so we can address your concerns and work towards a resolution.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,649 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.