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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Spent over 2hrs waiting on an oil change. Had to ask for updates 4 times and was told they don't want to rush the mechanic cause they will do a bad job.
Business response:
We are concerned to hear about your experience, and we understand your frustration. Your feedback is invaluable to us as we work to improve our service processes and ensure a better experience for all our customers. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss your experience further and work toward a resolution.
I liked my advisor. I didn't like the way they washed my car. They didn't dry the top of the car. It had all the spots from the water.
Business response:
We are happy to hear that you had a positive experience with your advisor. It's wonderful to know that they provided you with excellent service during your visit. We understand your concern about the car wash service not meeting your expectations, particularly with water spots remaining on the top of your vehicle after the wash. Your feedback helps us ensure that all aspects of our service maintain the high standards our customers deserve. We appreciate you taking the time to share both the positive aspects of your experienc... read more
Honda has an engine defect that they refuse to fix. Oil dilution issue which caused engine sludge throughout my engine, clogged the catalytic converter and my turbo failed. Honda itself currently have a lawsuit out for this issue
Business response:
We are sorry to hear that you feel this way about the engine issues you have experienced. We understand your frustration. Your feedback is invaluable to us as we work to address customer concerns about vehicle performance and reliability. We would like to discuss your specific situation and explore potential solutions. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can better understand your experience and work toward a resolution.
Honda printed off a report sent a picture that my engine filter needed to be replaced immediately filter was dirty with leaves and dirt was not my filter we bought a new one and installed ourselves it was perfectly cleandeceptive trade practice!
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. We recognize that trust is essential when it comes to vehicle maintenance recommendations, and we want to address your concerns directly. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss this situation further and work toward a resolution that restores your confidence in our service.
It's take too long to be in a dealership don't like being in there that's long
The cost of the services are high
I don't like how it's gotten to be so impersonable. But that is the direction that society is going in.
My recent experience with Honda's client services with David was great. However, the mechanical part was very unacceptable and was very costly due to the radio display screen that was not working. The mechanic workers were not able to fix the issue and wanted me to spend of 3K for a new display. After leaving the dealership, I decided to push several buttons and my screen appeared to begin working. It was very strange that they weren't able to figure that out. I recommend additional training.
It took two hours for an oil change with absolutely no updates from the service advisor as to why it was taking so long. Yes we did have an appointment.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,649 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.