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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They lost my house key and no regards on replacement. Had to contact family to get duplicate to enter my home. No communications. A positive note, was offered a free Uber to work when dropped off vehicle for recall notice.
Business response:
We value your input regarding your recent service experience, and we understand your frustration. Your feedback helps us identify areas where we can improve our processes and customer communication. We would welcome the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns directly.
I inquired about 1 car as a possible choice for my used car need. Worst decision of my life. They're still emailing and calling me. I already bought a different car elsewhere and these guys won't leave me alone. STOP CONTACTING ME!
Business response:
We aim to provide helpful follow-up while respecting customer preferences, and it's never our intention to create frustration. Our goal is always to share information and support decision-making in a courteous way. We would appreciate the opportunity to ensure your contact preferences are honored, so please reach out to our General Manager, Jimmy Le at Jle@vtaig.com.
Issue was not addressed or not fixed.
Business response:
Thank you for sharing your concerns about your service experience. We understand how frustrating it can be when the problem you came in for remains unresolved. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss your specific situation and work toward a solution.
I won't recommend if anything used cars are being sold the same price as brand new ones if I could turn back from when I purchased my first vehicle I wouldn't have gotten it. Also had to come back and refinance two weeks later because the original bank step out and when I asked why I didn't get a specific answer.
Business response:
We appreciate you sharing this feedback and understand how pricing clarity and financing communication are important parts of the buying experience. Our goal is to be transparent and set clear expectations throughout the process, and comments like yours help us review how information is communicated. If you'd like to discuss this further, please contact our General Manager, Jimmy Le at Jle@vtaig.com.
My service advisor Omar was horrible. I have done business with Honda for many many years. Never have. I had a service advisor who was so unfriendly and not helpful. I needed transportation to work and he was so unwilling to help provide that. I was only there that day for a mistake that they made during my previous service. I appreciate the manager making it right for me, but the service advisor was not friendly. I will definitely make sure to request and never to have him again.
Business response:
We are concerned to hear about your disappointing experience, and we understand your frustration. Your feedback is important to us, and we take these concerns seriously. We would welcome the opportunity to discuss this further with you. At your convenience, please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
I love that I was able to get a new key. I was not happy about the salesman harassing me while waiting. Its important as repair but it was a nuisance and the service listed on my report is not what I went for so I hope that is corrected.
Business response:
We appreciate you sharing your feedback, as our goal is always to provide helpful service in a respectful and professional environment. Insights like yours help us reflect on how we can improve communication and ensure service details are accurate. We value the opportunity to learn and enhance the experience for every customer. If you'd like to discuss this further, please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
Service No because they don't believe what you say.\nThey just guess.
Business response:
We're sorry to hear that your service experience felt uncertain. Our intention is always to carefully evaluate each concern and provide reliable guidance. Feedback like yours helps us improve how we assist every customer. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com if you'd like to explore any next steps or support.
Customer service could of been better
Business response:
Thank you for your feedback. We appreciate you choosing Vandergriff Honda and recognize that exceptional customer service is important. Your input helps us improve and we're committed to ensuring every interaction meets the high standards our customers deserve.
The service advisor acted as if he didn't want to be there. He was rude and unfriendly. He rolled his eyes and sighed when another car pulled into the driveway, too. He just seemed like he was mad that he had to work. I won't have him help me again.
Business response:
We aim to create a welcoming and professional environment for every customer, and our goal is always to provide courteous and attentive support. Feedback like this helps us focus on improving interactions and ensuring all guests feel respected. We take these insights seriously as we continue enhancing our service experience. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com if you'd like to share more about your visit.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,649 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.