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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They charged me around 10k that my insurance paid for addressing the rate bites but they did not do a quality job, the fenders, wiper liquid tank etc were also bit and despite stating that during service they didn't even bother to do, such an unreliable, over priced service, careless attitude, very poor in service and completely unreliable
My attendant, Chris Lapid, always treats me with respect and kindness. But this time I went in for an oil change and the one who took care of my car told me that after inspecting my shocks, he said that they failed the inspection in both the right and the left shocks. He said they were leaking and I needed immediate repairs.. I only have 39,800 miles on my car (which BTW was the third car we bought from Vandergriff) and I found that hard to believe. So I took it to a mechanic who I trust completely. He inspected the shocks a... read more
Would not Recommend for tire repair.
Poor and lack of knowledge about what need to be inspected in regular service appointment.
They Forgot To, Check My Washer/Fluid I Had To Come Back. Also They Did Not, Check My Cabin Filter Because, My Papers In The Glove Compartment, Never Been Moved. Also My Metal Flap, Under The Bottom Was Bent, When I Brought It In, I'am Aware. They Say They Couldn't Put, It Back After My Oil Change. So I Had To Put It Back. They Took It Off, They Supposed To Put It Back On.
Made appointment for first thing in the morning. Waited over 4 hours and alignment is messed up.
4 hour wait for an oil charge and wheel alignment (which was very marginally needed according to the test results provided to us). Poor communication as to what was taking so long until about 3.5 hours into the service.
I didn't like the fact that one of the guys tried to undermine me into thinking that the I should take the car even though the headlight was not installed properly.
Business response:
We're sorry to hear about your experience, Larry. Your feedback is important, and we take such concerns seriously. We strive for transparency and quality service, and it's clear we missed the mark this time. If you would like to discuss your experience further please reach out to our General Manager, Jimmy Le at Jle@vtaig.com. Thank you for bringing this to our attention.
The worst experience. A manager never called me. The advisor knew warranty wouldn't cover my visit and TRICKED ME into paying my $100 deductible for the warranty and then said he knew warranty wouldn't cover it before he said asked for the $100. I asked for my $ back being that he knew he it wouldn't be covered by warranty and he said he would have a manager reach out I called asked for a manager NO ONE EVER CALLED, worst experience and I will never recommend or bring my car back to Arlington Honda. And for what ? Lost a loy... read more
Business response:
Thank you for sharing your feedback with us. We genuinely appreciate hearing from our customers, as it helps us identify areas where we can improve our service. We understand your frustration regarding your recent experience, and we take your concerns seriously. We strive to provide transparent and honest communication, and it seems you feel we fell short in your case. Please know that we value your loyalty and would like the opportunity to address your concerns directly. For further assistance, we encourage you to reach out... read more
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,649 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.