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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Just don't go. You will regret it, I promise you. The service department & the Cafe are literally the only good things about this place. It's not worth it.
Business response:
Thank you for taking the time to leave a review. We're sorry to hear that your overall experience wasn't positive. We appreciate you mentioning that the service department and cafe impressed you. We take pride in those areas and strive to deliver exceptional service in all aspects of our business. However, your broader concerns are important to us. We'd love to learn more about your experience and what we can do to improve. General Manager Chris Snyder is eager to hear your feedback in more detail. You can reach him directly... read more
Could not locate key when got ready to leave. Had to ask service ad visor to find key. Same problem had with prior visit.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with locating your key. Our Service Director, Ricky Sandoval, would like to address this matter personally. Please feel free to reach out to him directly at RSandoval01@vtaig.com so we can resolve this issue to your satisfaction. We appreciate your feedback and look forward to making things right.
Problem issue was not addressed.
Business response:
We sincerely apologize for the inconvenience and frustration caused by your issue not being addressed. This is certainly not the experience we want for our customers, and we want to make sure we resolve this for you as quickly as possible. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He will personally assist you in getting the matter resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Brought my car in for a routine oil change. I received all good information on my car. I was told tires were all good. I start driving it after I pick it up and I could hear a noise. The noise was constant so I brought it back in 3 weeks later only to be told after my tire rotation my wheels had cupping. They were like this, but I was never notified. My car only had 42,000 miles on it and I had to replace 2 of them. The whole process there was so much miscommunication, they put my tires on and told me my car was ready, but n... read more
Business response:
Thank you for sharing your feedback. We're sorry to hear about the miscommunication and the issue with your tires. We understand how frustrating it can be when expectations aren't met. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns directly and work toward a resolution. We value your business and hope to have the opportunity to restore your confidence in our service.
No one contacted me about this automobile, so it was sold before I could see it.
Business response:
Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand how frustrating it can be when communication falls short. To address your concerns and ensure this doesn't happen again, we encourage you to reach out to our General Manager, Chris Snyder, at CSnyder02@vtaig.com or by phone at 817-299-2010. We appreciate your patience and hope to assist you better in the future.
Always great service. Chris did a great job.
Business response:
Thank you for your review! We're glad to hear that you had a great experience with Chris. If you have any concerns or if there's anything we can improve, please feel free to reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. We appreciate your feedback!
They did not rotate the tires. There was a mark on the left rear tire and the same mark is still on the left rear after serving. The tire was not moved.
Business response:
Thank you for your feedback. We apologize for the oversight regarding your tire rotation and for any inconvenience it caused. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns and ensure your vehicle receives the service it deserves. We appreciate your patience and look forward to resolving this matter.
Tried to charge me an additional credit card 3% fee. Charged me for additional shop fees that were not quoted and were % based off the cost of the service. Would not go back.
Business response:
We apologize for the experience you had and appreciate you bringing this to our attention. It's important to us that all charges are transparent and communicated clearly to our customers. We would like to address your concerns directly and make things right. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can better understand the situation and work towards a resolution. We hope to have the opportunity to regain your trust.
I took my car to the shop to get the headlight fix twice cause they did do it right the first time. One day after I purchased the vehicle it started jerking they told me they going to find out what wrong with it but they still hasn't call me in to figure out why it jerks. I am never purchasing my company cars with them. No to mention I wind shield had a crack in it and they told me it will be $180.00 to fix and they would give me $100 to help pay for the window. Come to find out it's almost $1000 to fix my window shield and ... read more
Business response:
We're truly sorry to hear about your experience and the frustrations you've faced. We take these concerns seriously, and our Service Director, Ricky Sandoval, is committed to addressing this matter for you. Please reach out to him directly at RSandoval01@vtaig.com to discuss your situation further. We appreciate your feedback and the opportunity to make this right.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.