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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Chris Jones & Chris Merchant were a big help. Other than that I can't stand going up there.
Business response:
Thank you for your feedback! We're glad to hear that our team members provided you with great assistance. However, we're sorry to learn about your overall experience. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He would like to address your concerns and ensure a more positive experience in the future. Your satisfaction is important to us!
Bad service, floor plate not screwed
Business response:
Thank you for your feedback. We apologize for the service issues you've experienced, particularly regarding the floor plate not being secured properly. We take such concerns seriously and want to address this matter promptly. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com, so we can resolve this for you. Your satisfaction is important to us, and we appreciate your patience.
I was lucky to print out the car details from the online shopping because when I went into the Vandergriff Honda dealership to buy the same car. the price l saw online changed (2k added) and a hidden fee of another 2k which they called reconditioning. I brought out the print out l have and insisted on the price l saw online. The whole process was not easy especially dealing with their financial manager . Though the initial agent l contacted Ella was nice to me.
Business response:
Thank you for bringing this to our attention. We apologize for the confusion and inconvenience you experienced with the pricing and additional fees. It's important to us that our pricing is transparent and that our customers have a smooth purchasing experience. To address your concerns and ensure we make things right, please contact Chris Snyder, our General Manager, by phone at 817-299-2010 or via email at CSnyder02@vtaig.com. He will be able to assist you in resolving this matter. Thank you for your patience and for giving... read more
Without my knowledge, charged me for air freshener. The service agent did not mention I carelessly signed. I never request air refresh. From now on I will be very careful and check everything before I sign.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the charge that was added without your request. Your trust is important to us, and we understand how frustrating this situation must have been. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. Ricky will personally look into this matter and ensure that it is resolved to your satisfaction. We appreciate your feedback and the opportunity to make this right.
Easy in, easy out, received discount for the first time after many years of using this Service Center.
Business response:
Thank you for your feedback. We're pleased to hear that you found the service convenient and appreciated the discount. If there's anything more we can do to improve your experience or if you have further concerns, please let us know. Your satisfaction is important to us, and we're here to assist with any future needs.
Dissapointed. Tried to sell me a "timing belt package" for over $2200.00. CRV's have not had timing belts since 2002.
Business response:
Thank you for sharing your experience. We sincerely apologize for the miscommunication regarding the timing belt package. Your feedback is crucial in helping us improve our service and ensure our team is providing accurate information. We understand how frustrating this situation can be, and we want to address your concerns directly. Please reach out to Service Director Ricky Sandoval at RSandoval01@vtaig.com. He is committed to resolving this issue and ensuring you receive the service you deserve. Thank you for bringing thi... read more
My car was serviced with an oil change and new rear brakes were purchased. However, all of the indicator lights on my front dash have been appearing for random periods of time. I made the service technician aware that this issue had taken place prior to the visit, but nothing could be found to cause the problem. However, the next day I returned with my vehicle because the light issue re-occurred. Despite my service history with this issue, new uncovered repairs were suggested.
Business response:
Thank you for taking the time to leave a review about your recent service experience. We sincerely apologize that the oil change and brake service did not address the ongoing issue with your dashboard indicator lights. We understand your frustration, especially since you mentioned this problem to the service technician beforehand. It's important to us that your car is functioning properly, and having recurring warning lights can be concerning. To investigate this matter further and ensure a resolution that addresses your exi... read more
They didn't do what I took my vehicle in for. I have to return this Monday for them to do what was scheduled
Business response:
Thank you for your feedback on your recent service experience. We sincerely apologize that the service performed on your vehicle did not address the original concern you brought it in for. We understand how frustrating this must be, and we want to assure you that we take all customer concerns seriously. To ensure we get this resolved quickly and effectively, we recommend contacting our Service Director, Ricky Sandoval, directly. He can be reached by email at RSandoval01@vtaig.com. Please provide Ricky with a detailed descrip... read more
I was told my rear brakes were paper thin. I took to another garage and they told me they were a little under 1/2 life. Never again!
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.