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Vandergriff Honda Service
- Auto Repair
- Arlington, TX
About this business
Location details
1104 I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was told a rear catalytic converter was coming off from I was told a rear catalytic converter was coming off from welding spots. It was supposedly replaced with new gaskets on 10/6/2025. Based on what my catalytic converter looked like on 7/23/2026, there’s no way it was replaced with a new one! For all of the money spent for the service, a new part should have replaced the old one. It’s very upsetting when people half do their job or try to cut corners. I will never bring my vehicle to Vandergriff Honda for service, let a... read more
Business response:
We understand how discouraging it can be when service results do not match your expectations, and we appreciate you taking the time to share your concerns. Our team is committed to providing quality workmanship and transparent communication so customers can feel confident in the care of their vehicles. We would appreciate the opportunity to discuss your experience further and provide additional support; please connect with our Service Director, Ricky Sandoval, at [emailprotected] for assistance.
They advertised a low price and after arguing with me They advertised a low price and after arguing with me about the price they claimed they had a "listing error"
Business response:
It's unfortunate to hear about the confusion regarding the pricing information you encountered. We understand your frustration and would appreciate the opportunity to discuss this situation with you directly and work toward a resolution. Please contact our General Manager, Jimmy Le at [email protected] so we can better understand what happened and address your concerns properly.
When I asked the out the door cashier price for a vehicle When I asked the out the door cashier price for a vehicle listed at 6515 plus TTL after being asked to come in several times I was quoted 10,845.11, 4330.11 over asking. They ultimately agreed to the 6515, but the convertible top didn't work, and other issues. They would not look at the top citing age and make. BUYER BEWARE. Ask questions
Business response:
We regret that your experience with pricing and vehicle details caused frustration. Our team’s intention is always to provide clear information and assist customers as thoroughly as possible. Feedback like yours helps us improve transparency and communication. Please contact our General Manager, Jimmy Le at [email protected] if you’d like to review any details or discuss next steps.
I attempted to make two deals with this location on two I attempted to make two deals with this location on two separate days and each time the sales manager didn’t want to agree to the price. They called back and offered a lower price over the phone and then when I arrived the manager refused to offer the agreed price. Can’t trust these managers or car dealerships. And, this was for a car that I was going to pay for with a check for the total amount of the car. Too greedy!!
Business response:
Thank you for sharing your concerns about your visits. We understand your frustration. Your experience is concerning to us. We value transparency in all our customer interactions and want to ensure every visitor has a positive experience. Please contact our General Manager, Jimmy Le at [email protected] so we can address this situation directly and work toward a resolution.
I have the dealers use your email as a lead. I have the dealers use your email as a lead. I have not yet have any of the dealers tell me about the car I have asked about. Often they are out of state and wanting me to set an appointment. If I ask about the car they become more aggressive and ask why I’m not responding even though I clearly have. I might have already purchased a car if they had only been honest and sent the more information they said they would send. I have to question if the actually have the car advertised.
Untrustworthy. Untrustworthy. Dealership added lots of accessory fees on top of the listed price. Dirty dealership in my opinion!
Business response:
We’re sorry to hear that you are not satisfied with your experience. Transparency is very important to us, and we want to make sure we address any concerns you have. Please reach out to our General Manager, Jimmy Le, at [email protected] so we can look into the details of your visit and work toward a resolution. We appreciate your feedback and look forward to hearing from you.
They told me. They told me. Hey hey we are cleaning your vehicle ok while I was signing paper work. This was at 11:30am. The suv was never ready hey we have a few cars ahead of yours and I'm like I don't give a dame where is my suv. Hey sorry so it will be ready on Monday oh and wait I will drive it to your house. So let's see
Business response:
Thank you for sharing your experience with us, and we sincerely apologize for the frustrations you encountered during your visit. It's important to us that our customers feel informed and valued, and we regret that we fell short in this instance. Please reach out to our Service Director, Ricky Sandoval, at [email protected]. He will be more than happy to address your concerns and provide assistance with your SUV. Thank you for your understanding, and we appreciate the opportunity to make things right. We look forward to h... read more
This is a complaint, I called Wednesday 12/4 at 11:46am I This is a complaint, I called Wednesday 12/4 at 11:46am I spoke with Christine. I called to make a appointment for Friday 12/6, I have a recall on a fuel pump on my 2018 Honda. I called back Thursday to change my appointment for Monday 12/9. I called today at 10am to confirm if the fuel pump was in Christine told me when I came in the pump would be there. When a called the appointment person or receptionists said she would call me back when she found out I never recei... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and the frustration caused by your experience. We understand how important it is to have your vehicle repaired promptly, especially with your upcoming travel plans. To assist you further, please reach out to our Service Director, Ricky Sandoval, at [email protected]. He will be happy to ensure your concerns are addressed and that your fuel pump replacement is scheduled as soon as possible. Thank you again for your patience, and we ap... read more
Be careful… We were about to get scammed into buying a Be careful… We were about to get scammed into buying a new car by a salesman who used the term “refinancing” when he in-fact intended to buy my current vehicle that I just purchased from him last year, and sell me an exact replica of the car I own but a year newer claiming that it’s a better situation, even though it’d put me in about 50% more debt than I was in initially. Please keep in mind that I’m here on a work visa and this is my first time refinancing a vehicle, ... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered during your visit. It's concerning to hear that you felt misled regarding the refinancing process, and we take your feedback very seriously. To ensure your concerns are addressed properly, please reach out to our General Manager, Chris Snyder, at [email protected] or by phone at 817-299-2010. We value your business and are committed to resolving this issue. Thank you for bringing this to our attention, and... read more
Frequently asked questions about Vandergriff Honda Service
How is Vandergriff Honda Service rated?
Vandergriff Honda Service has a 3.6 star rating with 301 reviews.
When is Vandergriff Honda Service open?
Vandergriff Honda Service is closed now. It will open at 7:00 a.m.