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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I have long been extremely unhappy with the service department. I had my older model Hyundai towed here because it would not start. They had my car for over a week, charged me over $900 and two days late my car is hesitating to start and the check engine light is back on. Not happy at all.
Business response:
We are sorry to hear that you feel this way about your recent service visit. We understand how frustrating it must be to experience continued issues after having your vehicle in the shop. We’d like the opportunity to review your concerns in more detail and work toward a resolution. Please reach out to our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can look into this further and assist you directly.
I inquired about a loaner vehicle to the service advisor he stated there were none available, and I would be put on a waiting list, Monday through Thursday no response re loaner vehicle. Transmission issue was not resolved . Vehicle was not washed, however, I was provided a card for an off site drive through wash.
Business response:
Thank you for taking the time to share your feedback. We’re glad you reached out to our team and appreciate your comments about your recent service experience. We’d like the opportunity to speak with you further and ensure your concerns are addressed properly. Please reach out to Service Manager, Efrain Martinez, at EMartinez02@vtaig.com, who would be happy to assist you directly.
I should have looked at the reviews before starting the car-buying process from this dealership. It was quite literally the worst experience I have ever had. It started off great; I found a great car for a great price, and they even let me take the car for a few days for free to see if I really wanted it. When I brought it back and was ready to buy, my experience flipped completely. The listing price online does NOT reflect what the price will be. Obviously, I expected tax/title/license fees, but the other fees added were in... read more
Business response:
Thank you for sharing your experience. We're truly sorry to hear that your car-buying process did not meet your expectations. Transparency is essential to us. We want to ensure that your concerns are addressed properly and that we have an opportunity to learn more about your situation. Please reach out to General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can discuss the details further and work toward a resolution. We appreciate your feedback and hope to have the chance to make things right.
Did whatI needed price high every time I go in there no matter what I am charged at least $1000 this time my manager special oil change went from $99 and before I left I spent $1000
Business response:
Thank you for your feedback and for the 5-star rating! We’re glad we could meet your service needs. We understand that pricing can sometimes be a concern, and we appreciate your loyalty. If you have any questions about the charges or if there's anything we can do to assist you further, please don’t hesitate to reach out. We look forward to seeing you again!
Liars and cheats, finance office are thieves. Had a deal, then they changed the overall price and hide absurd maintenance package and service xx in the fine print after taking out in negotiations. Just trash human beings I would never send anyone here or shop here ever again. This is why the dealership model needs to be outlawed 3150 in theft flat out
Business response:
Thank you for sharing your feedback. We deeply regret that you had such a negative experience with our dealership. The issues you’ve described are serious and do not reflect the values or service standards we strive to uphold. Your concerns are important to us, and we want to address them promptly. Please contact our General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can discuss your situation in detail and work towards a resolution. We are committed to making things right and ensuring transparency in all our de... read more
I went to the Arlington Vandergriff Hyundai dealership last week on Monday and test drove a Hyundai Palisade. I noticed a warning light on the dash for the headlight and informed my sales consultant and she advised she noticed it too. I liked the vehicle and was ready to purchase the vehicle. The dealership attempted to charge me for the repairs they did on the vehicle and ultimately removed the charge. I was informed by the sales consultant that I would not leave the lot without the issue being fixed because it was a safety... read more
Business response:
Thank you for sharing your feedback with us. We deeply regret to hear about the issues you've encountered with your recent vehicle purchase and the subsequent service experience. Your satisfaction is our top priority, and we apologize for any inconvenience this situation has caused. It is unacceptable that the warning light issue was not resolved as promised before you took the vehicle home. Additionally, we understand your frustration in being informed that this issue, which existed prior to your purchase, would not be fixe... read more
Worse dealership I have ever dealt with 😡. Purchased my vehicle there it turns out it needs a repair and apparently it is on back order since October or 2023 and I'm told to just drive the vehicle with a faulty fuse box and if the car catches fire or malfunctions then Hyundai Consumer Department will deal with the issue. Frustrated and disappointed customer never again will I purchase a piece of crap car from this dealership. Not mention the air conditioner blower is no longer working or the defroster. An absolute disappoin... read more
Business response:
We sincerely apologize for the frustrating experience you've had with your recently purchased vehicle and the faulty parts. We understand your disappointment, especially the length of time the needed repair part has been on backorder and the suggestion to continue driving with a potential safety hazard. At Vandergriff Hyundai, we take customer safety and satisfaction very seriously. No customer should be told to drive a vehicle with a known issue, and we apologize if that's the message you received. To ensure a swift resolut... read more
Too busy Waiting period for service is too long Not sending out good information concerning servicing
Business response:
Hi there, Thank you for your review. We sorry to hear about the wait time for your service. Thank you for your thoughts. We hope to make it up to you.
Very nice staff, however the building was under construction and was rather loud and quite dirty.
Business response:
Hi Oli, Thank you for your review. We are happy to hear you had a great encounter with our team. We apologize for the inconvenience during our remodel. We hope to service you better in the future.
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 10,059 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is closed now. It will open at 7:00 a.m.