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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Seemed like they would be helpful sent me a video message. I asked for pictures of the frame to see if it was rusty because it was originally a NY truck and I’m searching for a rust free truck. I was transferred to 3 different sales associates none of which would send me any pictures. Then the sales manager emailed me asking if he could assist I told him I was looking for pictures but no one has sent any. He never replied.
Business response:
Hi Cant pay people to work, thank you for bringing this to our attention. We apologize for the inconvenience you experienced with our sales team. We'll address this issue internally and work on improving our communication and response time. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
I had an out the door deal done for a new SantaFe on Friday with an apt for Saturday morning to complete the sale... On Saturday morning they RAISED the price $3000 before I got to the dealership. Will never shop here again.
Business response:
We're sorry to hear that you were unhappy with the pricing of the vehicle. Our goal is to provide our customers with fair and competitive pricing. We understand that pricing can be a significant factor in your decision-making process, and we always strive to offer the best value possible. If you have any specific concerns or feedback about our pricing, please don't hesitate to reach out to us directly. We value your input, and we're here to address any questions or issues you may have. Thank you for considering us, and we ho... read more
Buyer Beware Why i chose the dealership: Positive past experience with Vandergriff brand, price, and dealership owned by Berkshire Hathaway (Warren Buffet) Car Bought: 2023 Hyundai Ioniq 5 When: Late July 2023. Worked with: Carlos (Sales Person), William (Sales Manager), Osama (Finance Manager) Rating of Dealership: Location - 4 stars, Office and amenities - 1 star, Process - 1 star, People - 1 star (except Carlos who gets 3 stars for his friendliness) Summary of Issues: 1. Process took over 5 hours. Ended at 10pm. Finance u... read more
Business response:
We are genuinely sorry to hear about your less-than-ideal experience with our sales team. Providing excellent customer service is a top priority for us, and we apologize for falling short of your expectations. Your feedback is crucial to us, as it helps us identify areas for improvement. We'll take your comments seriously and work diligently to enhance our sales processes and team's approach. We would like to make things right for you. If you have any specific concerns or suggestions, please feel free to share them with us. ... read more
Regret buying from them the service sucks very rude service manger I recommend buying so where else
Business response:
We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered. At your earliest convenience, please contact our Servic... read more
There were good and bad things about our experience. First was that we set an appointment, our initial sales rep was caught up on another deal. Understandable, the new sales rep we got was nice but seemed to be new and was unable to answer some of our questions. I purchased a new Santa Cruz on august 5th. The truck was not ready at the time of purchase. After a few phone calls back and forth they did deliver the truck four days later on august 9th. My biggest problem is that I was told I would have 45 days before my first pa... read more
Business response:
We're genuinely sorry for any confusion regarding your first payment due date. Our aim is always to provide clear and accurate information to our customers, and it seems that we fell short of that during your purchase process. We understand how important it is to have the correct payment details, and we apologize for any inconvenience this may have caused. Please know that we take your feedback seriously, and we will use this as an opportunity to improve our communication with customers moving forward. Please contact Ryan Ri... read more
BEWARE! ! Made the mistake of giving out my personal contact info. I get 3-4 calls daily, multiple text messages, and periodic emails. I’ve asked 3 times to be removed from their database…with no luck. This dealership is okay with incessant harassment.
Business response:
We apologize for any excessive communication you received from our end. Our aim is to ensure that our customers are well-informed and have the necessary information, but we understand that too many phone calls and emails can be overwhelming. We'll take your feedback into consideration and make necessary adjustments to improve our communication approach. If you have any further concerns or if there's anything specific you'd like to discuss, please feel free to reach out to us directly. Your feedback helps us enhance our custo... read more
Absolutely appalling experience. This is what gives car dealers a bad name!! Tried desperately to seriously rip me off, kept jacking around numbers, I could go on for hours. Thank GOD I didn't buy from them!
Business response:
We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
Good repairs, poor communication. The techs on the floor know their stuff, but almost impossible to get information in a timely or relevant manner without calling every day, sometimes multiple times.
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. At your earliest convenience, please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com.
Initially refused to honor THEIR price that was listed online. Attempted to add 10% to online price. Then, the car was loaned out when we arrived to pick it up. Then, tried to add on bogus warranties and three years of oil changes in exchange of raising sale price by 10%. Finally, odometer was off by over 1000 miles over advertised ad. After four hours and threatening to walk out twice, we got the car we wanted at the price THEY listed in two different websites. Prior to our visit, finance manager promised they could deliver... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience.
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 10,290 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is open now. It will close at 9:00 p.m.