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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
There were good and bad things about our experience. First was that we set an appointment, our initial sales rep was caught up on another deal. Understandable, the new sales rep we got was nice but seemed to be new and was unable to answer some of our questions. I purchased a new Santa Cruz on august 5th. The truck was not ready at the time of purchase. After a few phone calls back and forth they did deliver the truck four days later on august 9th. My biggest problem is that I was told I would have 45 days before my first pa... read more
Business response:
We're genuinely sorry for any confusion regarding your first payment due date. Our aim is always to provide clear and accurate information to our customers, and it seems that we fell short of that during your purchase process. We understand how important it is to have the correct payment details, and we apologize for any inconvenience this may have caused. Please know that we take your feedback seriously, and we will use this as an opportunity to improve our communication with customers moving forward. Please contact Ryan Ri... read more
BEWARE! ! Made the mistake of giving out my personal contact info. I get 3-4 calls daily, multiple text messages, and periodic emails. I’ve asked 3 times to be removed from their database…with no luck. This dealership is okay with incessant harassment.
Business response:
We apologize for any excessive communication you received from our end. Our aim is to ensure that our customers are well-informed and have the necessary information, but we understand that too many phone calls and emails can be overwhelming. We'll take your feedback into consideration and make necessary adjustments to improve our communication approach. If you have any further concerns or if there's anything specific you'd like to discuss, please feel free to reach out to us directly. Your feedback helps us enhance our custo... read more
Absolutely appalling experience. This is what gives car dealers a bad name!! Tried desperately to seriously rip me off, kept jacking around numbers, I could go on for hours. Thank GOD I didn't buy from them!
Business response:
We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
Good repairs, poor communication. The techs on the floor know their stuff, but almost impossible to get information in a timely or relevant manner without calling every day, sometimes multiple times.
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. At your earliest convenience, please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com.
Initially refused to honor THEIR price that was listed online. Attempted to add 10% to online price. Then, the car was loaned out when we arrived to pick it up. Then, tried to add on bogus warranties and three years of oil changes in exchange of raising sale price by 10%. Finally, odometer was off by over 1000 miles over advertised ad. After four hours and threatening to walk out twice, we got the car we wanted at the price THEY listed in two different websites. Prior to our visit, finance manager promised they could deliver... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience.
Highest price of Palisades in the nation. Overcharging MSRP by ~$5,000. They told me it’s because it’s a popular car, so they can. Use a different dealership. Most others aren’t doing this.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
They damaged my sun visor AND forgot to screw on the cover back on after replacing my transmission. Careless!
Business response:
Incompetent. Horrible. Claimed you put in a new transmission but it was refurbished. Damaged the car, didnt screw the cover back on after removing it to replace the transmission, then after paying for a new transmission, the car stopped FOUR days later. Then when we returned, you only gave an excuse and asked for an additional $600. Shameful.
G r e a t S e r v i c e, T h a n k s.
Business response:
Thank you so much for your five star review! We are happy to hear that you had a good experience with us, and we are looking forward to seeing you again next time!
The add on's to the final sale price are ridiculous. They quote a price on the sales floor but once you hit the finance room other numbers appear. They wouldn't take my outside finance.
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, so Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 10,059 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is open now. It will close at 9:00 p.m.