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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I went to the Arlington Vandergriff Hyundai dealership last week on Monday and test drove a Hyundai Palisade. I noticed a warning light on the dash for the headlight and informed my sales consultant and she advised she noticed it too. I liked the vehicle and was ready to purchase the vehicle. The dealership attempted to charge me for the repairs they did on the vehicle and ultimately removed the charge. I was informed by the sales consultant that I would not leave the lot without the issue being fixed because it was a safety... read more
Business response:
Thank you for sharing your feedback with us. We deeply regret to hear about the issues you've encountered with your recent vehicle purchase and the subsequent service experience. Your satisfaction is our top priority, and we apologize for any inconvenience this situation has caused. It is unacceptable that the warning light issue was not resolved as promised before you took the vehicle home. Additionally, we understand your frustration in being informed that this issue, which existed prior to your purchase, would not be fixe... read more
Worse dealership I have ever dealt with 😡. Purchased my vehicle there it turns out it needs a repair and apparently it is on back order since October or 2023 and I'm told to just drive the vehicle with a faulty fuse box and if the car catches fire or malfunctions then Hyundai Consumer Department will deal with the issue. Frustrated and disappointed customer never again will I purchase a piece of crap car from this dealership. Not mention the air conditioner blower is no longer working or the defroster. An absolute disappoin... read more
Business response:
We sincerely apologize for the frustrating experience you've had with your recently purchased vehicle and the faulty parts. We understand your disappointment, especially the length of time the needed repair part has been on backorder and the suggestion to continue driving with a potential safety hazard. At Vandergriff Hyundai, we take customer safety and satisfaction very seriously. No customer should be told to drive a vehicle with a known issue, and we apologize if that's the message you received. To ensure a swift resolut... read more
Too busy Waiting period for service is too long Not sending out good information concerning servicing
Business response:
Hi there, Thank you for your review. We sorry to hear about the wait time for your service. Thank you for your thoughts. We hope to make it up to you.
Very nice staff, however the building was under construction and was rather loud and quite dirty.
Business response:
Hi Oli, Thank you for your review. We are happy to hear you had a great encounter with our team. We apologize for the inconvenience during our remodel. We hope to service you better in the future.
They will try to con you out of as much $ as they can. Avoid buying any warranties, they won't honor them. They are just trying to get more money out of you. They refuse to make it right. They are old school shady used car salesmen.
Business response:
Ginger, we're truly sorry to hear about your experience. We take all feedback seriously and would like to address your concerns. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better. Thank you for bringing this to our attention.
The service and advisor were good but the waiting area was freezing. Also it’s annoying to have to do a minimum of three surveys each time I take my car in.
Business response:
Hi Sheila, Thank you for your review. We are glad to hear your service advisor provided you with great service. Thank you for letting us know about the temperature of the waiting area and your feedback experience. Please visit us again for all of your vehicle needs.
I received an online quote to sell my car to Vandergriff Hyundai. My vehicle had absolutely no mechanical issues and was running great for years prior to arriving to the dealership. The appraiser who assessed my vehicle test drove it and while he was driving it, all of a sudden the check engine light came on and car was idling rough. I was in utter shock and irate. Basically, he ruined my car and would not take ownership of causing the issue. Instead trying to find any excuse to blame it on the vehicle (ie. has vehicle recen... read more
Business response:
Hi Teddy, When we appraised your trade and the check engine light came on, we took it to service and have them scan for codes. Your vehicle had just had the codes cleared before it came in, so we could appraise the vehicle without knowing that there was something wrong with it. All of this is verifiable when a tech scans the vehicle for codes. We strive to provide clear and accurate information when assessing each vehicle that comes in, but this is made difficult when cars are altered to show misleading information.
My fiancé was looking for a Cadillac XTS or CT6 preferably, when we saw a 2016 XTS Platinum at this location priced at $22K. We sent a message to this dealership to schedule a test drive & they HOUNDED us to come out. He test drove the car, he smelled an oil burning odor and I heard a loud bump in the back end, the salesman riding with us said the oil smell was from the recent oil change and then said he didn’t hear the loud bump. Got back to do the paperwork and they added $10K worth of warranties in which we declined all b... read more
Business response:
Hi Jamesetta, we're sorry to hear about your experience. We strive to provide quality cars and exceptional service. We'd like to investigate and address your concerns. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better. Thank you.
Most unethical dealership in DFW. Takes advantage of people and lies about everything . RUN fast
Business response:
Hi Brenda. We have no record of you being in our store. If you have any questions or concerns, please reach out to Ryan Rios at rrios@vtaig.com. Thank you.
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 10,288 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is open now. It will close at 9:00 p.m.