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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They will try to con you out of as much $ as they can. Avoid buying any warranties, they won't honor them. They are just trying to get more money out of you. They refuse to make it right. They are old school shady used car salesmen.
Business response:
Ginger, we're truly sorry to hear about your experience. We take all feedback seriously and would like to address your concerns. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better. Thank you for bringing this to our attention.
The service and advisor were good but the waiting area was freezing. Also it’s annoying to have to do a minimum of three surveys each time I take my car in.
Business response:
Hi Sheila, Thank you for your review. We are glad to hear your service advisor provided you with great service. Thank you for letting us know about the temperature of the waiting area and your feedback experience. Please visit us again for all of your vehicle needs.
I received an online quote to sell my car to Vandergriff Hyundai. My vehicle had absolutely no mechanical issues and was running great for years prior to arriving to the dealership. The appraiser who assessed my vehicle test drove it and while he was driving it, all of a sudden the check engine light came on and car was idling rough. I was in utter shock and irate. Basically, he ruined my car and would not take ownership of causing the issue. Instead trying to find any excuse to blame it on the vehicle (ie. has vehicle recen... read more
Business response:
Hi Teddy, When we appraised your trade and the check engine light came on, we took it to service and have them scan for codes. Your vehicle had just had the codes cleared before it came in, so we could appraise the vehicle without knowing that there was something wrong with it. All of this is verifiable when a tech scans the vehicle for codes. We strive to provide clear and accurate information when assessing each vehicle that comes in, but this is made difficult when cars are altered to show misleading information.
My fiancé was looking for a Cadillac XTS or CT6 preferably, when we saw a 2016 XTS Platinum at this location priced at $22K. We sent a message to this dealership to schedule a test drive & they HOUNDED us to come out. He test drove the car, he smelled an oil burning odor and I heard a loud bump in the back end, the salesman riding with us said the oil smell was from the recent oil change and then said he didn’t hear the loud bump. Got back to do the paperwork and they added $10K worth of warranties in which we declined all b... read more
Business response:
Hi Jamesetta, we're sorry to hear about your experience. We strive to provide quality cars and exceptional service. We'd like to investigate and address your concerns. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better. Thank you.
Most unethical dealership in DFW. Takes advantage of people and lies about everything . RUN fast
Business response:
Hi Brenda. We have no record of you being in our store. If you have any questions or concerns, please reach out to Ryan Rios at rrios@vtaig.com. Thank you.
Seemed like they would be helpful sent me a video message. I asked for pictures of the frame to see if it was rusty because it was originally a NY truck and I’m searching for a rust free truck. I was transferred to 3 different sales associates none of which would send me any pictures. Then the sales manager emailed me asking if he could assist I told him I was looking for pictures but no one has sent any. He never replied.
Business response:
Hi Cant pay people to work, thank you for bringing this to our attention. We apologize for the inconvenience you experienced with our sales team. We'll address this issue internally and work on improving our communication and response time. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
I had an out the door deal done for a new SantaFe on Friday with an apt for Saturday morning to complete the sale... On Saturday morning they RAISED the price $3000 before I got to the dealership. Will never shop here again.
Business response:
We're sorry to hear that you were unhappy with the pricing of the vehicle. Our goal is to provide our customers with fair and competitive pricing. We understand that pricing can be a significant factor in your decision-making process, and we always strive to offer the best value possible. If you have any specific concerns or feedback about our pricing, please don't hesitate to reach out to us directly. We value your input, and we're here to address any questions or issues you may have. Thank you for considering us, and we ho... read more
Buyer Beware Why i chose the dealership: Positive past experience with Vandergriff brand, price, and dealership owned by Berkshire Hathaway (Warren Buffet) Car Bought: 2023 Hyundai Ioniq 5 When: Late July 2023. Worked with: Carlos (Sales Person), William (Sales Manager), Osama (Finance Manager) Rating of Dealership: Location - 4 stars, Office and amenities - 1 star, Process - 1 star, People - 1 star (except Carlos who gets 3 stars for his friendliness) Summary of Issues: 1. Process took over 5 hours. Ended at 10pm. Finance u... read more
Business response:
We are genuinely sorry to hear about your less-than-ideal experience with our sales team. Providing excellent customer service is a top priority for us, and we apologize for falling short of your expectations. Your feedback is crucial to us, as it helps us identify areas for improvement. We'll take your comments seriously and work diligently to enhance our sales processes and team's approach. We would like to make things right for you. If you have any specific concerns or suggestions, please feel free to share them with us. ... read more
Regret buying from them the service sucks very rude service manger I recommend buying so where else
Business response:
We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered. At your earliest convenience, please contact our Servic... read more
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 10,059 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is open now. It will close at 9:00 p.m.