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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Wanted to express a situation that could have caused an accident and possible injury due to improper maintenance performed on my vehicle. Earlier in the month my Sonata Hybrid was brought in for a software update due to a recall, A few weeks after this update while traveling on the Freeway, traveling approx. 70mph the HEV system failed causing the vehicle to decelerate from 70mph to 45mph in just a few seconds. With this rapid deceleration could have possible lead to an accident and injury in certain scenarios. I was lucky a... read more
Today I went to the dealership to test drive a 2021 hybrid Santa Fe, 3 k miles. As soon as I sit down Salesman Andy says just so you know there is a markup on all cars. So he confirmed the sticker price that is advertised is not the price. I told him no thanks. Of course he went to his manger who said drive it and if I like it we can talk. I drive the vehicle which was filthy, ice cream on the seats. Come back and Andy brings me the paperwork with a 6200k mark up!!! I asked for a copy he says yes then goes to make a copy and... read more
I'm very disappointed with this dealership. Their internet sales prices are deceptive. I inquired about a vehicle priced at $30,115. After spending a day discussing the details of the vehicle, the price, financing, trade in, etc., the final sales offer price was $4,500 higher than their price advertised on cars.com and on their website. Vandegriff's internet sales manager (Ashley) and new car sales manager informed me that "the $4500 difference is for Market Value Adjustment. This is an additional amount that is added to all... read more
Excellent Customer Service Dept. However, in the waiting sales area. No one ever acknowledged my presence. Not even a hello. I was there for 2 + hours. Not one person said could I help you with anything.
Business response:
Thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
Didn’t take long at all. Definitely great positive experience, but then turned sour real quick. Great sales team, but the experience is no longer as great as it was.
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Been looking for a new car for a couple months now. I finally chose the Hyundai Tuscon. Let me say that the sales staff that greet you in the lot when veiwing & testing driving the cars were great, but it all eneded there!! We were interested in the 2022 Tucson Limited. The MSRP was around $36k. We made a CASH offer for the full MSPR price, and it was declined. Then MSRP + $2,500. Declined. They stated the options were not included in the MSRP. WTH? REALLY?? Then stated that there's an additional upcharge of 6K on their vech... read more
Service dept are a bunch of dumb xxxxx.After they finsh Service dept are a bunch of dumb xxxxx. After they finsh they block your ride. You ask them to move them they just look at you.
Very bad customer service for new car buyer. Stiffed us on the 2nd set of remote/key and it has been over 8 months with no resolution. Lied to us twice that the remote has been mailed out.Spoke to their GM last month who assured resolution but never called back or responded. We have emails as proof that we sent out to Hyundai directly and text message to their sales manager for proof that we were owed a remote. These remotes are pricey to justify us buying on our own. Will talk to an attorney soon on principle. Will buy next... read more
Robert stone, Brian , mike oatman make the sales team shine , 3rd car I have bought ! service department are plain idiots . Sales people carry the store,
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 10,059 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is open now. It will close at 9:00 p.m.