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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I have been taking my Hyundai for the covered maintenance since I bought it in 2020. Every time they showed me a screen document with what they were going to perform in my vehicle showing some amounts for every service but for which I had not paid anything because it is in my covered maintenance agreement. Everything was the same today EXCEPT that they performed some extra services and when I go to pick up my key and the paperwork they told me I owed $364. I don’t refuse to pay anything I owe to anybody but I got mad with th... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact our Service Manager, Stephen Smith, at ssmith12@vandergriffhyundai.com
I took my vehicle to get my AC compressor worked on and have been waiting almost two weeks for my car to be done. (Dropped it of on 10/1) It’s honestly just ridiculous how long it takes for “parts to come in” and for the “technician to work” on the vehicle. Kevin has been working with me but it seems to look like progress is moving at turtle speed. I called today (10/14) and Kevin is not in, but Victor answers the phone to try and give me some information. When approached with my frustration (because I havent been called onc... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact our Service Manager, Stephen Smith, at ssmith12@vandergriffhyundai.com
I visited your facility today (10/10/22) in search of an Accent. The young, Hispanic male came to tell me that his manager said that they were not making them anymore. I asked if there were any other vehicles close to the price of the Accent. He returned to tell me that they will not tell me the price of the Elantra or anything else because I wanted the Accent. Therefore, I was not willing to spend anymore money. I should have known that I was being racially profiled when I walked in the door and the first thing he asked me ... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
This was one of the most terrible purchases from a dealership I’ve ever had. I went in to buy a used Volkswagen GLI and at first everything seemed to go smooth, the sales guys was very professional and helpful I was in and out in a decent time. Once all the paperwork was signed that’s when the issues started, right off the bat they forgot to have me sign some papers, whatever it’s all good. Unfortunately I wasn’t able to drive off the lot the same day due to they had to do some work to it. It ended up taking a week before I ... read more
If I could give 0 stars I would. My 82 year old father in law went to purchase his 2nd car from them. They charged him $5000.00 OVER sticker price. When we questioned them about it their response was due to demand they basically were charging everyone $5000 over sticker.
I took my car to the dealership because of white smoke coming from the exhaust pipes. They gave me a diagnosis for repair along with other suggestions like tires, filters etc. The engine and other thongs were good. I agreed to pay for the repair along with an oil change and oil booster. The car was supposed to be ready in a week and the repair total would be $1177.00. A week past so I called and was told the part took longer than expected to arrive but to check back in a couple of days and my car should be ready. The next ca... read more
Business response:
We apologize for any inconveniences related to your vehicle. We strive for transparency in our business dealings, especially in our service department and we trust that our technicians will make the proper diagnoses as well as be honest with any mistakes. We'd be happy to take a look at our records and address your comments/concerns. At your earliest convenience, please contact our Service Manager, Stephen Smith, at ssmith12@vandergriffhyundai.com
Sales team texted us an out the door offer. We said OK and made an appointment to meet the next morning where they said the real price would be $3,000 more than what was texted to us in writing. They don’t live up to the pricing they initially provide you and try to just up sell you when you show up. Thing is, I bought two cars there in the past six or seven years… so they don’t even care that you’ve been a good paying customer in the past, they don’t respect your time and don’t stand behind what they say (or text to you any... read more
Business response:
Chris, we only want to provide transparent pricing for our customers. We want to gather the details from you so we can provide a solution, Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
Just the waiting Time was more longer than expected . I will liked to be informed during the process
Business response:
Thanks for the positive review!
Did not rotate my tires even though I requested hard to get a timely appointment for oil change:maintenance
Business response:
Thank you for taking the time to write feedback. We apologize if you feel you we did not take care of your vehicle correctly. We only want to perform services based off of our technicians' recommendations and of course with our customers' permission. We want to address your concerns, at your earliest convenience, please contact our Service Manager, Stephen Smith, at ssmith12@vandergriffhyundai.com
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 9,963 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is open now. It will close at 9:00 p.m.