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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I always pre-shop and negotiate on the internet and direct email to several dealers. Most respond poorly with auto messages. I received a quick and personal response from Alex. After I told him what I wanted I got a quick response from Lee because Alex was with a customer. Lee negotiated with me all day Saturday by email. I looked at available cars and colors on Sunday and changed my mind on what I wanted. Went to the dealership at 0830hrs Monday and asked for Lee. She came right out to meet me with Alex. I test drove the ca... read more
Miles & ace, help me get into a better car with better gas mileage and i'm very very Happy with with them. This will be the only dealership i'll be coming back to? And i've told all my friends about your Delarship and told them to go try to get a car from you? Thank You Tony Magnus
I did not end up buying from Vandergriff because they couldn't get to the price I wanted, but I appreciated their honesty in telling me what they could and could not do and quick responses to my emails. They didn't try to play games and they didn't try to throw competing dealerships under the bus like other salespeople did. Bernardo Aguayo and Lee Allen are a credit to the dealership.
Beware of Vandergriff Hyundai's deceptive pricing. They advertised a 2026 Santa Fe (Stock #TH196303) online for $32,632. When I asked for the paperwork, they tried to charge me $42,868.41 by jacking the base price up to $40,080 and forcing a mandatory $2,295 "Protection Package." When I called them out on the $10,000 discrepancy, they literally went into their system and changed the website price within 20 minutes (between 1:17 PM and 1:38 PM) to cover their tracks. I have timestamped screenshots of the original price and ha... read more
Business response:
Thank you for bringing this to our attention. We understand your concerns, and we take feedback like yours very seriously. Pricing transparency is something we truly value, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what occurred and to discuss this further with you directly. Please reach out to our General Manager, Jake Johnson, at JJohnson07@vtaig.com so we can discuss this further.
I asked for the service manger because he has great customer service and I use to work with him, then I got Mohammed then when I asked for the service manger he ignored what I said and didn't care what I had to say
Business response:
Your feedback is invaluable to us, and we are sorry to hear that you feel this way about your recent visit. We understand your frustration. Every customer deserves to feel heard and respected, and we take that standard seriously. We would like to discuss this further and work toward a resolution. Please reach out to our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com, so we can better understand your experience and address your concerns appropriately.
Yes i pay almost 1300 for a bad starter and alignment and it drives worst than before and after a recall my dash is full of lights now i have to reschedule again i have no lights on dash ever or check engine light on
Business response:
We are concerned to hear about your recent experience, and we truly understand your frustration. We would genuinely like to discuss this further and work toward a resolution. Please reach out to our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can look into your concerns.
Disappointed my new car has needed the repairs its had, but Siso & Efrain were great reps to work with
Business response:
We are absolutely thrilled to hear about your positive experience with our team members. While we understand your disappointment regarding the repairs needed on your new vehicle, we truly appreciate you recognizing the exceptional service provided by our representatives. It's wonderful to know that despite the circumstances, our team was able to provide you with great support throughout the process. Your feedback about their professionalism and assistance is invaluable to us, and we're grateful for your patience as we worked... read more
I Was Denied Maintenance To My Vehicle Due To Neglect. I Purchased My Vehicle Earlier This Year I Was Able To Provide That Proof. At That Point My Case Was Already Rejected And The Agent Refused To Do The Process Again As Hyundai Customer Service Line Advised. So I Received Nothing Besides A Bill. Not Even The Car Wash They Said I'd Get And Put On My Paperwork As If It Was Done.
Business response:
It's unfortunate to hear about the challenges you experienced. We understand your frustration and would like to discuss this further and work towards a resolution. Please reach out to our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can review your case and address these concerns directly.
The advisor did not give me the bottom line in pricing. When I arrived to get tires, he just said it was going to be roughly $1300. He didn't give me any options in tires. After I left, I asked about the types of tires and thats when he informed me there was a cheaper 'better' tire. I researched on my own and chose the cheaper better tire. I told him I didn't need a performance tire for a family car. He then informed me it would be roughly 800 dollars. He left and whoever he left in charge didn't call at all the next day for... read more
Business response:
We regret to learn about the confusion and frustration you experienced. We understand how important it is to receive clear, upfront information about all available options and comprehensive cost breakdowns from the start, and we are sorry to hear that you feel this way about your recent visit. We would like to discuss this further and work towards a resolution. Please reach out to our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can address your concerns.
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 10,051 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is closed now. It will open at 7:00 a.m.