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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Disappointed my new car has needed the repairs its had, but Siso & Efrain were great reps to work with
Business response:
We are absolutely thrilled to hear about your positive experience with our team members. While we understand your disappointment regarding the repairs needed on your new vehicle, we truly appreciate you recognizing the exceptional service provided by our representatives. It's wonderful to know that despite the circumstances, our team was able to provide you with great support throughout the process. Your feedback about their professionalism and assistance is invaluable to us, and we're grateful for your patience as we worked... read more
I Was Denied Maintenance To My Vehicle Due To Neglect. I Purchased My Vehicle Earlier This Year I Was Able To Provide That Proof. At That Point My Case Was Already Rejected And The Agent Refused To Do The Process Again As Hyundai Customer Service Line Advised. So I Received Nothing Besides A Bill. Not Even The Car Wash They Said I'd Get And Put On My Paperwork As If It Was Done.
Business response:
It's unfortunate to hear about the challenges you experienced. We understand your frustration and would like to discuss this further and work towards a resolution. Please reach out to our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can review your case and address these concerns directly.
The advisor did not give me the bottom line in pricing. When I arrived to get tires, he just said it was going to be roughly $1300. He didn't give me any options in tires. After I left, I asked about the types of tires and thats when he informed me there was a cheaper 'better' tire. I researched on my own and chose the cheaper better tire. I told him I didn't need a performance tire for a family car. He then informed me it would be roughly 800 dollars. He left and whoever he left in charge didn't call at all the next day for... read more
Business response:
We regret to learn about the confusion and frustration you experienced. We understand how important it is to receive clear, upfront information about all available options and comprehensive cost breakdowns from the start, and we are sorry to hear that you feel this way about your recent visit. We would like to discuss this further and work towards a resolution. Please reach out to our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can address your concerns.
My car required an engine replacement due to faulty parts from manufacturer which took a class action lawsuit to happen. It ended up costing me almost 4k due to parts and hoses needing to be replaced not covered by the manufacturer. But I was told if I didn’t replace, it would void the warranty. 60 days later check engine light came on and additional parts needed to be replaced within the engine again not covered. The team at Vandergriff requested it be covered and were able to get it covered by Hyundai after making sure I k... read more
Business response:
We are concerned to hear about the ongoing engine issues you have experienced with your vehicle. We understand your frustration. We appreciate your acknowledgment of our team's courteous and professional service, and we are sorry to hear that you feel this way about the technical aspects of the repair. We would like to discuss this further and work towards a resolution. Please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can review your situation in detail and determine the best path forward.
Went in for a recall took 5 hrs Then wanted me to replace items that didn’t need ti be replaced And the squeaky noise I can still hear from two technicians trying to check that item
Service was great Waiting room was no good Waiting room disturbed by load talking salesman in the area
Business response:
We understand your frustration regarding the noise level in our waiting area and appreciate you bringing this to our attention. Creating a comfortable environment for our customers while they wait is important to us, and your feedback helps us identify areas where we can improve the overall experience for everyone who visits our dealership.
Even though I had a 8:00 am appt, I waited several minutes for Luis to come out. He did keep me informed during the process. When I did get my car back, the Courteous wash was poorly done leaving my bumper and other areas still dirty. I checked my tire pressures before arriving and they were at normal levels. After leaving, they are at 42 psi? I spoke with Mo, the Service Manager and he noted my account.
Business response:
We appreciate you taking the time to share your feedback about your recent visit. While we’re glad communication was maintained throughout your appointment, we understand how important it is for every part of the experience to meet expectations. Our team is committed to providing attentive and thorough service, and your comments help us continue improving moving forward. Please feel free to contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can stay connected regarding your experience.
Screwed on the car. Screwed and Lied to on the price. Screwed on the financing. No instruction given when car delivered. Horrible wind noise that I reported the day I picked up the car. Service claims they can't hear it....... so screwed on service. Worst mistake I ever made buying a car. 3rd purchase from Vandergriff. It will be the last.
Business response:
We sincerely regret that your most recent experience with us left you feeling this way — especially as a returning customer who has trusted us with three purchases. We understand how disheartening it can be when concerns about pricing, financing, vehicle delivery, and an unresolved service issue all compound into a single frustrating experience. Your loyalty means a great deal to us, and we take feedback like this seriously. We would very much like the opportunity to speak with you directly about each of these concerns. Plea... read more
I know I waited for more than 10 minutes before I got out of my car! I was 1 st in line with no one behind me! Then 3 cars came behind me and we're service before me! I was not a happy person! This is the second time I got bad service!
Business response:
Thank you for bringing this to our attention. We understand your frustration. Your time is valuable, and what you've described is not the experience we want anyone to have. We take your feedback very seriously, as every customer deserves consistent and respectful service. We would appreciate the opportunity to discuss this situation further and work toward a resolution. Please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can address your concerns directly.
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 9,962 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is open now. It will close at 9:00 p.m.