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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Eddie Houston and manager Anthony sold me a car, it took almost a whole week to drive off the lot with it because of insurance, they didnt fill me in completely on the process as this is my first time buying a car, in return they offered me a gas fill up with the catch of a good review, Eddie Houston filled the gas partially and told me to have a nice day. The manager there estranged me, calling me a complete stranger and basically told me to write a GREAT review for him or kick rocks. This was a horrible first car sale and ... read more
Worst dealership I've ever experienced. Will never go back there. Hynduai is great, but never trust these crooks again. Go to a different dealership.
Business response:
We are concerned to hear that you feel this way about your experience. Your feedback is important to us, and we take these concerns seriously. We strive to provide reliable service to every customer who visits us. We would appreciate the opportunity to discuss your specific concerns and work toward a resolution. Please contact Jason Pickering at Jpickering@vtaig.com so we can address this matter directly.
Beware of deceptive business practices! I had an extremely disappointing and frustrating experience with Vandergriff Hyundai. I purchased a vehicle in early March 2025, put down a $3,000 down payment, and was fully approved through financing. Over a month later, the lender backed out of the deal (not my fault), and I was forced to return the vehicle to the dealership. I was initially told I’d receive my full down payment back, but Vandergriff Hyundai management (used and general sales managers) then informed me they were wit... read more
Business response:
Thank you for sharing your experience. We are truly sorry to hear that you are disappointed with your experience. Transparency and professionalism are core values for us, and it’s disappointing to hear that we did not meet your expectations during this process. We would appreciate the opportunity to review your situation further and address your concerns directly. Please reach out to our General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can discuss this in more detail and work toward a resolution.
I have long been extremely unhappy with the service department. I had my older model Hyundai towed here because it would not start. They had my car for over a week, charged me over $900 and two days late my car is hesitating to start and the check engine light is back on. Not happy at all.
Business response:
We are sorry to hear that you feel this way about your recent service visit. We understand how frustrating it must be to experience continued issues after having your vehicle in the shop. We’d like the opportunity to review your concerns in more detail and work toward a resolution. Please reach out to our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can look into this further and assist you directly.
I inquired about a loaner vehicle to the service advisor he stated there were none available, and I would be put on a waiting list, Monday through Thursday no response re loaner vehicle. Transmission issue was not resolved . Vehicle was not washed, however, I was provided a card for an off site drive through wash.
Business response:
Thank you for taking the time to share your feedback. We’re glad you reached out to our team and appreciate your comments about your recent service experience. We’d like the opportunity to speak with you further and ensure your concerns are addressed properly. Please reach out to Service Manager, Efrain Martinez, at EMartinez02@vtaig.com, who would be happy to assist you directly.
I should have looked at the reviews before starting the car-buying process from this dealership. It was quite literally the worst experience I have ever had. It started off great; I found a great car for a great price, and they even let me take the car for a few days for free to see if I really wanted it. When I brought it back and was ready to buy, my experience flipped completely. The listing price online does NOT reflect what the price will be. Obviously, I expected tax/title/license fees, but the other fees added were in... read more
Business response:
Thank you for sharing your experience. We're truly sorry to hear that your car-buying process did not meet your expectations. Transparency is essential to us. We want to ensure that your concerns are addressed properly and that we have an opportunity to learn more about your situation. Please reach out to General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can discuss the details further and work toward a resolution. We appreciate your feedback and hope to have the chance to make things right.
Did whatI needed price high every time I go in there no matter what I am charged at least $1000 this time my manager special oil change went from $99 and before I left I spent $1000
Business response:
Thank you for your feedback and for the 5-star rating! We’re glad we could meet your service needs. We understand that pricing can sometimes be a concern, and we appreciate your loyalty. If you have any questions about the charges or if there's anything we can do to assist you further, please don’t hesitate to reach out. We look forward to seeing you again!
Liars and cheats, finance office are thieves. Had a deal, then they changed the overall price and hide absurd maintenance package and service xx in the fine print after taking out in negotiations. Just trash human beings I would never send anyone here or shop here ever again. This is why the dealership model needs to be outlawed 3150 in theft flat out
Business response:
Thank you for sharing your feedback. We deeply regret that you had such a negative experience with our dealership. The issues you’ve described are serious and do not reflect the values or service standards we strive to uphold. Your concerns are important to us, and we want to address them promptly. Please contact our General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can discuss your situation in detail and work towards a resolution. We are committed to making things right and ensuring transparency in all our de... read more
I went to the Arlington Vandergriff Hyundai dealership last week on Monday and test drove a Hyundai Palisade. I noticed a warning light on the dash for the headlight and informed my sales consultant and she advised she noticed it too. I liked the vehicle and was ready to purchase the vehicle. The dealership attempted to charge me for the repairs they did on the vehicle and ultimately removed the charge. I was informed by the sales consultant that I would not leave the lot without the issue being fixed because it was a safety... read more
Business response:
Thank you for sharing your feedback with us. We deeply regret to hear about the issues you've encountered with your recent vehicle purchase and the subsequent service experience. Your satisfaction is our top priority, and we apologize for any inconvenience this situation has caused. It is unacceptable that the warning light issue was not resolved as promised before you took the vehicle home. Additionally, we understand your frustration in being informed that this issue, which existed prior to your purchase, would not be fixe... read more
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 9,963 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is open now. It will close at 9:00 p.m.