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Vandergriff Hyundai
- Car Dealers
- Arlington, TX
About this business
Location details
1120 West I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My car required an engine replacement due to faulty parts from manufacturer which took a class action lawsuit to happen. It ended up costing me almost 4k due to parts and hoses needing to be replaced not covered by the manufacturer. But I was told if I didn’t replace, it would void the warranty. 60 days later check engine light came on and additional parts needed to be replaced within the engine again not covered. The team at Vandergriff requested it be covered and were able to get it covered by Hyundai after making sure I k... read more
Business response:
We are concerned to hear about the ongoing engine issues you have experienced with your vehicle. We understand your frustration. We appreciate your acknowledgment of our team's courteous and professional service, and we are sorry to hear that you feel this way about the technical aspects of the repair. We would like to discuss this further and work towards a resolution. Please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can review your situation in detail and determine the best path forward.
Went in for a recall took 5 hrs Then wanted me to replace items that didn’t need ti be replaced And the squeaky noise I can still hear from two technicians trying to check that item
Service was great Waiting room was no good Waiting room disturbed by load talking salesman in the area
Business response:
We understand your frustration regarding the noise level in our waiting area and appreciate you bringing this to our attention. Creating a comfortable environment for our customers while they wait is important to us, and your feedback helps us identify areas where we can improve the overall experience for everyone who visits our dealership.
Even though I had a 8:00 am appt, I waited several minutes for Luis to come out. He did keep me informed during the process. When I did get my car back, the Courteous wash was poorly done leaving my bumper and other areas still dirty. I checked my tire pressures before arriving and they were at normal levels. After leaving, they are at 42 psi? I spoke with Mo, the Service Manager and he noted my account.
Business response:
We appreciate you taking the time to share your feedback about your recent visit. While we’re glad communication was maintained throughout your appointment, we understand how important it is for every part of the experience to meet expectations. Our team is committed to providing attentive and thorough service, and your comments help us continue improving moving forward. Please feel free to contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can stay connected regarding your experience.
Screwed on the car. Screwed and Lied to on the price. Screwed on the financing. No instruction given when car delivered. Horrible wind noise that I reported the day I picked up the car. Service claims they can't hear it....... so screwed on service. Worst mistake I ever made buying a car. 3rd purchase from Vandergriff. It will be the last.
Business response:
We sincerely regret that your most recent experience with us left you feeling this way — especially as a returning customer who has trusted us with three purchases. We understand how disheartening it can be when concerns about pricing, financing, vehicle delivery, and an unresolved service issue all compound into a single frustrating experience. Your loyalty means a great deal to us, and we take feedback like this seriously. We would very much like the opportunity to speak with you directly about each of these concerns. Plea... read more
I know I waited for more than 10 minutes before I got out of my car! I was 1 st in line with no one behind me! Then 3 cars came behind me and we're service before me! I was not a happy person! This is the second time I got bad service!
Business response:
Thank you for bringing this to our attention. We understand your frustration. Your time is valuable, and what you've described is not the experience we want anyone to have. We take your feedback very seriously, as every customer deserves consistent and respectful service. We would appreciate the opportunity to discuss this situation further and work toward a resolution. Please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com so we can address your concerns directly.
Eddie Houston and manager Anthony sold me a car, it took almost a whole week to drive off the lot with it because of insurance, they didnt fill me in completely on the process as this is my first time buying a car, in return they offered me a gas fill up with the catch of a good review, Eddie Houston filled the gas partially and told me to have a nice day. The manager there estranged me, calling me a complete stranger and basically told me to write a GREAT review for him or kick rocks. This was a horrible first car sale and ... read more
Worst dealership I've ever experienced. Will never go back there. Hynduai is great, but never trust these crooks again. Go to a different dealership.
Business response:
We are concerned to hear that you feel this way about your experience. Your feedback is important to us, and we take these concerns seriously. We strive to provide reliable service to every customer who visits us. We would appreciate the opportunity to discuss your specific concerns and work toward a resolution. Please contact Jason Pickering at Jpickering@vtaig.com so we can address this matter directly.
Beware of deceptive business practices! I had an extremely disappointing and frustrating experience with Vandergriff Hyundai. I purchased a vehicle in early March 2025, put down a $3,000 down payment, and was fully approved through financing. Over a month later, the lender backed out of the deal (not my fault), and I was forced to return the vehicle to the dealership. I was initially told I’d receive my full down payment back, but Vandergriff Hyundai management (used and general sales managers) then informed me they were wit... read more
Business response:
Thank you for sharing your experience. We are truly sorry to hear that you are disappointed with your experience. Transparency and professionalism are core values for us, and it’s disappointing to hear that we did not meet your expectations during this process. We would appreciate the opportunity to review your situation further and address your concerns directly. Please reach out to our General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can discuss this in more detail and work toward a resolution.
Frequently asked questions about Vandergriff Hyundai
How is Vandergriff Hyundai rated?
Vandergriff Hyundai has a 4.3 star rating with 10,051 reviews.
When is Vandergriff Hyundai open?
Vandergriff Hyundai is closed now. It will open at 7:00 a.m.