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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Not happy and so disappointed
Business response:
We're sorry to hear that you are disappointed. Your feedback is important to us, and we would like the opportunity to address your concerns. Please reach out to Mike Book at mbook@vtaig.com so we can better understand your experience and work toward a resolution. We appreciate your time and hope to assist you further.
The service on my Lexus 450 was not at all good the Mechanic made the leak worse. Im afraid to take the car back because they may retaliate.
Business response:
We're truly sorry to hear about your experience with your Lexus and appreciate you bringing this to our attention. It's concerning to hear that the issue wasn't resolved as expected, and we want to make sure we address it properly. Please reach out to Mike Book at mbook@vtaig.com so we can discuss the situation and find a resolution for you. We value your trust and would like the opportunity to make things right.
They trick you making you think that they are giving you an amount for your trade in but they cheat you by adding extra stuff on your invoice to make up for they say they are giving you for your trade in
Business response:
We regret to hear that your experience did not meet expectations. Transparency is extremely important to us, and we take concerns like yours seriously. We would appreciate the opportunity to discuss this matter further and address any misunderstandings. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can work toward a resolution.
I got an oil, and filter change. My wait time was at least two hours, As usual, the technician left black marks on my front driver's mat. The bottom of my left door had black smudges. Why do they continue to do this? Please leave my car in the condition, when I brought it in. Is that so hard to do?
Business response:
We sincerely apologize for the issues you experienced during your recent visit, particularly the extended wait time and the condition in which your vehicle was returned. Your concerns regarding the black marks on your mats and door are completely understandable, and we take this feedback seriously. Maintaining the cleanliness of your vehicle during service is a priority for us, and it's unacceptable that we did not meet that standard. We are committed to addressing this issue to ensure it doesn't happen again in the future. ... read more
I ask them to do service on my car but they didn't
Business response:
Thank you for sharing your experience, and we apologize for not meeting your expectations. We want to make sure your service needs are taken care of. Please contact Mike Book at mbook@vtaig.com, and he will personally assist you to resolve this issue. We appreciate your patience and look forward to making this right for you.
My wheel cap from both front tires was in tact until i brought it for servicing and never replaced after tire rotation and am been told it might have fallen off. Someone stole or took it i need it to be investigated!!!
Business response:
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how important it is to have every detail of your vehicle handled with care during service. Your concerns deserve immediate attention, and we would like to investigate this further to ensure a resolution. Please contact Mike Book at mbook@vtaig.com so we can gather more details and address this issue promptly. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Camry was traded in. On a Rav4 lxe
Business response:
Thank you for sharing your feedback. We're sorry to hear about your dissatisfaction with your recent experience. We'd like the opportunity to better understand your concerns and address them directly. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com, so we can work to resolve this matter to your satisfaction. We appreciate your time and hope to make things right.
poor job performance, work done below satisfaction
Business response:
We sincerely apologize that the recent service on your vehicle did not meet your expectations. We take pride in delivering high-quality work and understand your frustration. To investigate this matter further and discuss potential solutions, we kindly ask you to contact Mike Book, our Customer Service Manager, directly at mbook@vtaig.com. Mike will personally review your concerns and work towards a resolution that ensures your satisfaction. We value your business and appreciate you bringing this to our attention. We hope to ... read more
I got a message on my Toyota app something about my key fob. I called Vandergriff Toyota and were told to bring my vehicle in to get the second key fob. When I arrived at Vandergriff Toyota and went inside and spoke with the receptionist. I was told to drive my vehicle around to the Service Department line. I waited in there for about 10 to 15 minutes before I was greeted by a service representative. The representative told it would be 1.5 to 2 hour wait to get the key fob programmed to my vehicle. I waited in the waiting ar... read more
Business response:
Thank you for your feedback, and we apologize for the frustration this situation has caused. We understand how important it is to receive the key fob you were promised when you purchased your vehicle, and we're sorry for the inconvenience this has caused you. Please reach out to Mike Book at mbook@vtaig.com, and he will personally assist you in resolving this matter. We appreciate your patience and the opportunity to make this right.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.