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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
No washer fluid was added,no tired rotation was made, very disappointed
Business response:
We're truly sorry to hear about the issues you've experienced. It's important to us that every service meets your expectations. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention, and we hope to make things right for you.
Communication- NOPE !! Customer service-NOPE
Business response:
Thank you for taking the time to share your feedback. We apologize for the poor communication and customer service experience you encountered. Your satisfaction is important to us, and we'd like to address your concerns directly. Please reach out to Mike Book at mbook@vtaig.com, and he will assist you in resolving the issues you've faced. We appreciate your patience and look forward to improving your experience.
The percent on financing was ridiculous when ones credit it good and still wanting a down payment I would've ended up paying about $64,000 for a vehicle that's going to be a yr old . I don't have to give anything down for a Tx edition gmc pickup and it was for about a cheaper price and brand new.. Just ridiculous
Business response:
Thank you for sharing your feedback. We are sorry to hear about your concerns with the financing terms and down payment requirements. We strive to provide competitive and fair financing options, and we regret that we did not meet your expectations in this instance. To address your concerns directly and explore potential solutions, please reach out to our General Sales Manager, Hung Nguyen. He is dedicated to resolving issues and would be happy to assist you further. You can contact him at hnguyen04@vtaig.com. Thank you for g... read more
It is bad experience. The cost is very high and you did not find the real problem.
Business response:
We're sorry to hear about your recent experience and understand your concerns regarding the cost and the issues with finding the problem. This is not the level of service we strive for, and we want to make things right. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns directly and work towards a resolution. Your feedback is important to us, and we're committed to improving your experience.
Not good at all. The car received was defective since I purchased. After all this there reply was not covered in Manufacturing warranty since the find no defect and I showed them the defects that the clear coat was pealing. Never get toyota since no good custoner service.
Business response:
We're truly sorry to hear about your experience and that the issue with your vehicle wasn't addressed to your satisfaction. This is certainly not the level of service we aim to provide. We would like the opportunity to make things right and investigate the situation further. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com, so we can assist you in resolving this matter. Your feedback is important to us, and we're committed to improving your experience.
I had to wait for more than 3.5 hours to get my car back for a routine check and tire rotation. I agreed to an alignment which would take approx 2 hours. I was never updated on the status of my vehicle. The other two services I previously had were as expected and normal. This time it wasn't. I guess there was a problem with the alignment and I was never updated on it so it wasn't completed. I will have to go back as my warranty contract is with them so hopefully in the future, this won't happen again.
Business response:
We're sorry to hear about the lengthy wait and lack of updates regarding your recent service. We understand how important timely communication is. Please reach out to Mike Book at mbook@vtaig.com. Mike will assist in addressing your concerns and ensure that future services are handled more efficiently. Thank you for your feedback, and we look forward to improving your experience.
Didn't get the car fixed for what I bought it in for. Really it was a waste of time considering I live in Red Oak & had to go back & forth from Arlington. Dealership referred me to their other location in Arlington.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by not addressing the issue with your car. We understand the added difficulty of traveling back and forth, especially when the problem was not resolved. We want to ensure that we address your concerns properly. Please reach out to Mike Book at mbook@vtaig.com. Mike will review your situation in detail and work with you to find a satisfactory solution. Thank you for bringing this to our attention. We appreciate y... read more
Don't go there they don't do what they claim they've done I have proof
Business response:
Thank you for your feedback. We are sorry to hear about your dissatisfaction with the services provided and that we did not meet your expectations. Your experience is important to us, and we take such matters seriously. To address your concerns and resolve any issues, please reach out to Mike Book at mbook@vtaig.com. Mike will be happy to review your situation and work towards a satisfactory resolution. We appreciate your feedback and hope to have the chance to improve your experience.
Tire pressure sensor that was owed to me was not fixed when I brought it back to get done.
Business response:
We apologize for the inconvenience you experienced with the tire pressure sensor. This is not the level of service we strive to provide. Please reach out to Mike Book at mbook@vtaig.com, and he will work to resolve this issue promptly and ensure that your concerns are addressed. Thank you for bringing this to our attention.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.