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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Honestly I don't know where to begin. I know I'll never use their facilities again! To even bring up the fact I came there angers me. I don't have time to write two pages of the issues here.
Business response:
We're truly sorry to hear that your experience with us has left you feeling this way. We understand your time is valuable, and we regret that our service didn't meet your expectations. Please allow us the opportunity to make things right. Reach out to Mike Book at mbook@vtaig.com, and he will work with you personally to address your concerns. We appreciate your feedback and would be grateful for the chance to restore your trust in us.
Case Mgr was helpful. Got in and out very quickly. The coupon helped with the price
Business response:
Thank you for your feedback, and we appreciate your kind words about our case manager. We're glad to hear that you found our service quick and that the coupon helped with your costs. However, we understand that you rated us one star, and we'd like to learn more about your experience. Please reach out to Mike Book at mbook@vtaig.com so we can address any concerns you may have. Your satisfaction is important to us, and we want to ensure we improve for the future. Thank you!
It was a wonderful experience my de.rvice tech took great care with me and all of needs were addressed & met!!!
Business response:
Thank you for sharing your positive experience! We're thrilled to hear that our service tech took great care of you and met all your needs. If there's anything we can do to make your experience even better, please let us know!
My experience as a single college student was the worse EVER !!!! I would never recommend this dealership to anyone . The treatment was inhumane
Business response:
We sincerely apologize for your negative experience at our dealership. Your feedback is extremely important to us, and we are truly sorry to hear that you felt treated poorly during your visit. We strive to provide respectful and compassionate service to all our customers, and it's clear we fell short in your case. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com. He would like to discuss your experience further and address your concerns directly. Thank you for bringing this to our attention... read more
The service writer was very professional
Business response:
Thank you for your feedback. We're glad to hear that you found our service writer professional. However, we see that you rated us with one star, and we would like to understand your concerns better. Please reach out to Mike Book at mbook@vtaig.com, and he will be happy to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Took 5 hours to replace a door handle.
Business response:
Thank you for your feedback, and we apologize for the delay in replacing your door handle. This is certainly not the experience we aim to provide, and we understand how frustrating a long wait can be. Please reach out to Mike Book at mbook@vtaig.com so we can look into this further and address your concerns directly. We appreciate your patience and the opportunity to improve your experience.
the staff and service people were great thankd
Business response:
Thank you for your feedback. We're glad to hear that you had a positive experience with our staff and service team. However, we understand that something may have fallen short of your expectations, and we want to make it right. Please reach out to Mike Book at mbook@vtaig.com so we can discuss your concerns further and ensure your next visit meets your expectations. We appreciate your feedback and look forward to hearing from you.
Oil is leaking from my car. Bad customer service, Chris told me I'd receive updates via text message and I never received a single one plus when I came to pick up my car he was nowhere to be found
Business response:
We sincerely apologize for the issues you experienced with your vehicle and the lack of communication during your service visit. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you. We would like to investigate the situation further and ensure it is resolved. Please reach out to Mike Book at mbook@vtaig.com, and he will personally assist you. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
I am having tired alignment issues,no washer fluid was added ,I was charged for a service that was not done to the vehicle,they said they were going to change my gas filter and they just added some gas chemicals if I would know that I would never had allowed for them to do that.ii am very disappointed.
Business response:
We're truly sorry to hear about the issues you've experienced. It's important to us that every service meets your expectations. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention, and we hope to make things right for you.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.