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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service advisor was rude, service took longer than expected.
Business response:
We're disappointed to hear about your recent experience. We strive to provide excellent service and will address this issue with our team. Thank you for bringing this to our attention. We hope to have the opportunity to make it right in the future.
The customer service was good, but the lack of detail was very poor. I came in for a oil change and after the service was done I paid for it and left. 5 minutes later the oil pan cover came off on I-20 freeway dragging the ground making the loudest nose I've ever heard in a car. I immediately took the car back to the dealership to get my car fixed, and it was fixed in a timely mater. Some may say this is not a big deal. I say its a lack of detail, complacency, rushing and poor quality control. It was oil pan this time who sa... read more
Business response:
Hi there, we appreciate your feedback and apologize for the inconvenience you experienced. We understand the importance of attention to detail and are continuously working to improve our quality control processes. Your concerns have been noted and will be addressed. Thank you for bringing this to our attention. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Very bad experience all the time
Business response:
I'm sorry to hear about your negative experience. We strive to provide the best service possible and would appreciate any specific feedback you have so we can improve. Thank you. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
About as bad an experience as one could imagine. I took the day off and drove 50 miles to Vandergriff to have a molding part and clip replaced. Two parts Vandergriff had already replaced once before, but clearly their first replacement was substandard causing me to have to return a second time. The two parts was ordered ahead of time, so it would be there when my appointment was scheduled. I arrived on time, waited over two hours in the waiting room before being paged. I went to Service and was told I'd have to make new appo... read more
Business response:
We apologize for the inconvenience you experienced during your recent visit. We strive to provide excellent service and are disappointed to hear about your negative experience. We appreciate your feedback and will use it to improve our processes. Thank you for bringing this to our attention.
I was not impressed with the pushy salesperson. We were not given the complete truth about the miles put on our new vehicle. If I were to buy another new vehicle, it would NOT be from Vandergriff. I would grade them a 0.25 if the scale would allow.
Business response:
We apologize for any negative experience you had with our salesperson. We strive for transparency and will address this internally. Your feedback is valuable, and we appreciate your honesty. Please let us know if there's anything else we can assist you with.
Charlie Evans the owner was flirting with my spouse while she was there. I've heard about that slime ball.
Business response:
We apologize for any discomfort you experienced during your visit. Maintaining a professional and respectful environment is of utmost importance to us. We take your feedback seriously and will address the matter internally. Thank you for bringing this to our attention.
As a long time Vandergriff Toyota customer I will not be buying another vehicle from Vandergriff Toyota! I negotiated the price to include mats. I made the mistake of letting them order the mats to be picked up later. I asked when I picked the mats up if the cargo area mat was in the box. When I got home it was not in the box. When I called to complain I was told that wasn't included! Wow!!! Live & learn. They lost a long time customer but hey they saved $150 on a cargo mat.
Business response:
We apologize for any miscommunication regarding the mats. We strive to provide excellent customer service and would appreciate the opportunity to make things right. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
My tires weren't rotated. I know this for a fact, for one it wasn't documented and my car needed washing so if the tires was touched it'll leave fingerprint smudges. I mention this to the service advisor why, the block wasn't checked and I was told they didn't have to check all the boxes just the important ones. But this was the main reason I was there. I was there almost 3 hours and my service wasn't completed. I got there early as suggested
Business response:
Thank you for sharing your feedback. We apologize for the oversight regarding your tire rotation and the delay in completing your service. We'll address this issue with our team to ensure it doesn't happen again. We appreciate your patience and will strive to improve. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
They forgot to reset the engine oil monitor and 3 days later I got a message that the oil needs to be changed. I was worried because I had just done it. I already solved it but I think that is part of the warranty or does it not cover it either?
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.