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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Experienced a very dangerous wiper failure while driving my 2023 Rav4 Hybrid in heavy traffic on I-20. A sudden heavy rainfall and suddenly the wipers completely stopped and would not restart. Luckily was able to get to shoulder and wait for the rain to subside. Later it began raining again, and the wipers started working properly. At Vandergriff Toyota, we were told that they couldn't find any problem and did nothing. Seriously ?? I think that the 2021 Rav4's were recalled for the same problem.
Business response:
Thank you for bringing this to our attention. We understand the seriousness of the issue you experienced with your wipers and the inconvenience it caused. Please reach out to Mike Book at mbook@vtaig.com to discuss this matter further. We want to ensure that we address your concerns and provide the appropriate resolution. Your safety and satisfaction are our top priorities.
Back floor mats missing All tires low25 lbs each.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you've experienced. We strive to ensure that every vehicle we sell meets our high standards, and it's clear we missed the mark in your case. We would like to resolve these issues promptly for you. Please contact Hung Nguyen, our General Sales Manager, at 817-696-4000 or via email at hnguyen04@vtaig.com. He will be able to assist you with your concerns. Thank you for your patience, and we look forward to resolving this matter to... read more
Bad customer service, grease marks on interior of car for 2nd time in a row.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with our service and the grease marks on your car's interior. This is certainly not the level of service we aim to provide, and we understand how frustrating this must be for you. Your feedback is crucial for us to improve our processes and ensure this does not happen again. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns directly and work towards a resolution. We value your business ... read more
Worst dealership I've ever worked with. Would never buy a car from them.
Business response:
Thank you for sharing your negative experience at Vandergriff Toyota. We sincerely apologize that your car-buying experience fell short of expectations. We understand your frustration and want to assure you that we value your business. To gather more details about your experience and explore ways to regain your trust, we would like you to connect with Hung Nguyen, our General Sales Manager. Hung can be reached directly at hnguyen04@vtaig.com. We appreciate your feedback and hope to hear from you soon.
Everything is great. Services and prices. Then financing.
Business response:
We are happy to hear that your experience was great, but are disheartened to see that you rated your visit only one star. Your satisfaction is important to us, and we'd like to learn more about your concerns to see how we can assist you further. Please feel free to reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com, so we can address any issues you encountered and work towards a resolution. Thank you for your feedback, and we look forward to the opportunity to improve your experience with us.
I had my alignment done two days prior to my service at Vandergriff Toyota. It was perfect. I got a call from them when the oil change was done that said they performed a complementary alignment check and were very concerned about it being out of alignment. They offered to align it for $40 more than I paid two days previously at another shop. I told them it was just done and left. On the drive home my car now pulls to the right. I no longer trust this service center.
Not good. Last Friday 4/12/24 I paid for my 5000 mile service and I have nothing done, myengine light still on and oil change light turned on. Also September from 2023 I paid for a brake flush service, and the technician from your shop told me that I need the brakes flush. That means they didn't do it and charged me for it.
Dealership took 4 hours to perform an oil change and flash an update to my vehicle's computer. The next day I noticed a large oil stain on my driveway and oil residue on the engine cover indicating an oil spill during the refill process. Technician did not take time to clean up the spill resulting in oil on the driveway.
Over 2 hours for an oil change and at a cost of just under $100. Oh, and I did have an appointment for the oil change.
Business response:
Hi there, we're sorry to hear about your experience. We apologize for the extended wait time and higher cost than expected. We value your feedback and will use it to improve our service moving forward. Thank you for bringing this to our attention.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.