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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
I didn't like the sound of the car after the service was performed. It not like the usual sound. Not sure they remember to change the oil.
Business response:
We apologize for any inconvenience caused. Thank you for bringing this to our attention. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Visited the dealership 3times in less than 5 days. Each time I take my car in, I get diagnostics that will cost over 1k and its all tech. I had my car checked by a neutral party and the diagnostics states that my 4yr car is in perfect condition.
Business response:
We apologize if you were not satisfied with the pricing of our services. We strive to offer competitive and fair pricing for the quality of work we provide. It is important to us that our customers feel they are receiving good value for their investment. To better understand your concerns, we would appreciate more specific information about the services you received and the pricing that you found unsatisfactory. This will allow us to review the details of your visit and address any discrepancies or misunderstandings. We take... read more
Expensive and not covered by the repair policy Vandergriff sold to me that is only good at Vandergriff - a detail that was discovered after the fact.
Business response:
We apologize for any confusion regarding the warranty that was sold to you. It is important for us to clarify that some warranties are exclusive to our dealership and may not be available elsewhere. However, we understand that clear communication is essential during the purchasing process, and we regret any misunderstanding. Our aim is to provide transparent information about the products and services we offer, and we take your feedback seriously. We will use it to ensure that our customers have a complete understanding of t... read more
We agreed upon a price in writing up front but when I went back to finance they charged me an additional $8000 for the vehicle. I would recommend staying away from this dealer at all cost because they do not understand ethics. Do NOT take them at face value as they just want to steal from you. Dont become a victim of Vandergriff.
Business response:
We're sorry to hear that you were dissatisfied with the pricing. We strive to offer competitive and fair pricing for our products and services. However, we understand that each customer's needs and budget are unique, and we always aim to find the best possible solution. To address your concerns and assist you further, we would like to learn more about your specific situation. Please reach out to us directly, and we'll be happy to discuss your pricing concerns in detail. Your feedback is invaluable to us as it helps us improv... read more
I was in the shop for 5 days only to hear the total bill would be outrageous and would take more time
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. Please feel free to contact us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Extremely unhappy with the lack of customer service. I purchased a used vehicle from Vandergriff and after a long and very stressful purchase I missed the dealer prep charge of over $5,500. When I returned to the dealership to ask about the charge they couldn't and wouldn't give me a clear explanation. Spoke to the finance dept who called the used car manager who said he would get the general manager to speak with us. We waited in an office for over 45 minutes and no one ever came.
Business response:
We are genuinely sorry to hear that you were unhappy with your customer service experience. Customer satisfaction is a top priority for us, and we apologize for any inconvenience or frustration you may have experienced. We take your feedback seriously and are committed to improving our customer service. We would greatly appreciate it if you could provide more specific details about your experience or any particular issues you encountered. This information will help us identify areas where we can enhance our service and provi... read more
For an oil change that I had an appointment for it took almost two hours. Everything at this dealership seams to be extremely overpriced... 60$ for labor for an oil change is quite extensive...
Business response:
We appreciate your feedback regarding your recent service appointment. We understand that waiting for an extended period can be inconvenient, and we apologize for any inconvenience you experienced. Additionally, we're sorry to hear that you found the service to be expensive. We continuously strive to improve our services and make them more efficient. We will take your feedback into consideration to ensure a smoother and more cost-effective service experience in the future. Please contact Mike Book at mbook@vtaig.com to discu... read more
Ethan McDonnell refused to actually service the problem. His solution was that its a Toyota problem and that Apple car play only works with his iPhone 11 and not my (or 2 other) iPhone 13s. His answer is wait for an update from Toyota in the mean time Apple car play just wont work. That is an unacceptable answer and it showed that he simply refused to attempt to solve the problem. We are working with corporate Toyota to get the issue resolved.
Business response:
We're truly sorry to hear that the issue you brought your vehicle in for persisted even after your appointment. Our aim is to provide top-notch service and ensure that your vehicle is in the best possible condition. We understand how frustrating it can be when problems aren't resolved as expected. Your feedback is important to us, and we will investigate the matter thoroughly to identify why the issue wasn't resolved during your appointment. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Ethan MCDonnell let us leave after hours of waiting without the problem solved. We were told its a Toyota issue and it cant be fixed. He states that apple car play only works with his iPhone 11 and not multiple other phones tried. He refused to attempt to solve the issue and deferred to tell us to call Toyota customer service. When we did so, we needed a TAS number that he did not provide and then made me wait 40 minutes on the phone with him to finally get. By far the worst experience.
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact Mike Book at m... read more
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.