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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Went in for an oil change and was up sold an alignment that they were unable to provide an alignment sheet for after service. Pretty sure it wasnt done.
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact Mike Book at m... read more
I dont feel that I was treated fairly.
Business response:
We're sorry to hear about your dissatisfaction, but we're having trouble understanding the specific details of your experience from this review. In order to address your concerns and improve our services, we kindly ask that you provide us with more information about the issues you encountered. Please feel free to reach out to us directly or provide additional context here. Your feedback is important to us, and we want to ensure that we can address any issues you may have had. Please contact Mike Book at mbook@vtaig.com to di... read more
Totally unbelievable! They sell the 2021 Prius as Toyota certified. But that is an absolute garbage car!!! (The technicians word, who checked this car). Having rust at the top, windshield is misaligned, and the bumper is broken on the corner. The bodyshop guy at another Toyota dealer told me this car had nontrivial accident before so the front bumper and cover is not well aligned. Returned it. According to my local Toyota dealer this car is absolutely unqualified to be certified. Gee!!!
Business response:
We're sorry to hear about the issues you've encountered after your purchase. We strive to provide reliable vehicles and a positive ownership experience. Please get in touch with us at your earliest convenience so we can understand the specific problems you're facing and work towards a solution. Your satisfaction is important to us, and we're committed to addressing any concerns you may have.
Needed better interior and exterior detailing.
Business response:
We apologize for any oversight in the detailing of your vehicle. Our goal is to ensure that every customer receives a thoroughly cleaned and polished vehicle. We appreciate your feedback and would like the opportunity to make things right. Please feel free to reach out to our team so that we can arrange for a more comprehensive detailing or address any other concerns you may have. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
No follow up after initial contact. Was willing to negotiate a deal but wont watse my time now.
Business response:
We apologize for any frustration you may have experienced due to a lack of follow-up on sales updates. Your feedback is important to us, and we strive to provide timely and thorough communication to our customers. We understand the importance of keeping you informed throughout the process. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Everyone was rude and unhelpful.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
I brought to get the flat tire fixed. I was told that, there is no problem and they inflated and told me that I can drive. I came back and parked in the garage and the same tire deflated again. Means, it was not thoroughly checked for any flat.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Didn't give me the Carfax until I signed paperwork
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more information about the issue you encountered, the nature of your visit, or any specific concerns you have. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
I have to be honest with the one star rating. After the service was done on my car, I noticed the personal things in my car had been moved around. An item was on the floor, and items scattered. Before leaving, there was black marks on my mat, and upholstery. I drove to a tech, and told her what was going on. She was kind, and took my car back to the service people. Ryan came out to look at my car, and had to clean additional black marks. Eventually, I could not overlook this, and talked to the service Manager, who said he wo... read more
Business response:
We apologize if you experienced any carelessness from our service staff. Providing attentive and diligent service is a top priority for us, and we strive to ensure that every customer's vehicle is handled with the utmost care and professionalism. We take your feedback seriously and would appreciate more details about the specific incident or instances where you felt our service staff was careless. Your feedback allows us to address any concerns and take appropriate measures to improve our service quality. Please contact Mike... read more
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.