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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
The vendor was mad with me for buying another car. He kept calling me top tell me that I called him when the last call I made was weeks ago. Horrible experience!
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Haydee. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
it was difficult to get what was wronged to me in the first place. I jumped many hurdles trying to get my tires. I visited once before this and was told, tires on my new car was ok to have different tires. I wont be going back to this TOYOTA dealership ever again.
Business response:
Sincere apologies that we fell short and did not meet the expectations that you deserve and expect we offer no excuses. I would love to discuss in more detail if there is an opportunity to make things right with you . If you would be so kind when you have an opportunity to reach out to me personally Chris Bruder / Parts & Service Director / 817-468-8696 / EXT - 46151
They entered my mileage wrong
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Typical Typical Typical Typical Typical
Business response:
Ron, we are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Told me I did not need a appointment got there they asked me when my appointment was I went there for airbag service no one told me I needed to have the part ordered before I got there my car said there for three and a half hours they did nothing
Business response:
Sincere apologies that we failed and did not offer the level of Service that you deserve and expect. We have no excuses. I am prepared to do whatever it takes to make things right. I would be grateful if you allowed us to do that. If you would be so kind, please reach out to me personally at 817-468-8696 Ext. 46541. Chris Bruder Parts & Service Director Vandergriff Toyota
they give me the wrong diagnostic thankfully i pull the vehicle out because they were over charging for the mistaken diagnostic fix!
They said that my suspicion was correct and it was corrected. No one informed me of how much it was off or the amount of correction necessary or gave me a printed alignment sheet? For all I know they looked at it and did nothing??
Employees tampered with vehicle security system.
Told me I needed my brake fluid replaced when they had just done that last September. When I questioned it they said oh, that was a mistake and the tech just hurried through the inspection too fast. It made me question their integrity.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.