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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
You will be waiting for hours.
Business response:
Sincere apologies and no excuses. I assure you 100% - that staffing and onboarding has been our #1 priority to meet the positive demand of our current and new clients. I would be grateful for the opportunity to speak with you personally in efforts to make things right as we do know that your time is a very valuable commodity. Chris Bruder / Parts & Service Director / 817-468-8696 / Ext 46151
paid $198 for alignment, wheel balance, rotation. Wheel vibration at high (65-70mph)speed caused me to bring it back. Toyota performed a wheel balance, that apparently they did not do the first time. Had it been done the 1st time, the old stick on weight area would have some road dirt on it.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
This is not my car. I did not have service.
Business response:
Sincere apologies and no excuses. We will update our records. Chris Bruder / Parts & Service Director
They dont want change the oil
Business response:
Thank you for sharing your experience. I would be grateful for the opportunity to learn more and what we did to fail to meet the level of service that you deserve and expect and I will offer no excuses - if you be so kind to reach out to me at 817-468-8696 / Ext 46151 - Chris Bruder / Parts and Service Director - I assure you a will do whatever it takes to make things right!
Waited for an hour without help. Took 2.5 hrs to get an oil change even with an appointment.
Business response:
Sincere apologies that we failed to meet the level of Service that you deseve and expect and will offer no excuses. If you would be so kind to to allow me the opportunity to speak with you personally for that I would be grateful in efforts to make things right by you! Chris Bruder / Parts & Service Director / Vandergriff Toyota 817-468-8696 / Ext 46151
They typically don't do any complementary services, like car wash, even requested.
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect and offer no excuses. If you would be so kind to reach out to me as I would like to speak with you personally in efforts that you know we care and make things right by you! Chris Bruder / Parts & Service Director / 817-468-8696 - Ext 46151
They installed new brakes on my 2016 Toyota Tundra in October, 2020, my brakes have been squeaking since then, the breaks would squeak whenever the weather is cold and the truck had been parked for a couple of hours. I took it back twice to review the issue and my service advisor Ryan Parker kept dismissing it as something that will go away within a couple of months because theyve seen similar situation with other Toyota Tundra breaks. I gave it some time and as the weather warmed up the squeaking stoped, this year 2021 as t... read more
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
The hook did not closed. The tires pressure were not checked. The error message is still showing after service. I need to go back to see they can make it right but am too busy at this time. Probably will have to stop by Discount tires or other places to check. I only took my car there to keep the warranty otherwise no way.
Business response:
Thank you for sharing your concerns on your recent visit. Sincere apologies and no excuses that we failed to meet the level of service that you deserve and expect. I would be grateful for the opportunity to speak to you personally in efforts to make things right. If you would be so kind to contact me personally at 817-468-8696 / Extension 46151 Sincerely, Chris Bruder / Parts & Service Director
Routine maintenance but when I picked up the car, the tire warning light was on. Tech rotated my tires but did not balance or filled air correctly. When I got home, the tire pressures were all over the place with 38, 35, 35.5 & 30. They were supposed to be 33psi. Don't know what they actually did with this routine maintenance but car is only 2 years old and service manager was upselling some services that I don't need. Anyway, had to run to Costco to put air in. Just won't be back to this location for any maintenance again.
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect especially something like simple maintenance. I will offer no excuses. Some corrective coaching will happen with the Service Technician that performed the service I assure you! I would be grateful if I had the opportunity to speak to you personally in efforts to make things right by you and also that you may consider returning to allow us a second opportunity to earn your trust and business. Chris Bruder / Parts & Service Director / 817... read more
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.