This profile has been claimed by the business owner or representative.
Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Just bought my car 4 months prior from this dealership. I took it in for my first oil change and tire rotation. They called and said it needed $130 alignment . One of the few things not covered under warranty. Took it straight to the place that I always use. Nothing wrong with my alignment. Just trying to pad the bill. Then I noticed they set all my personal settings on my door locks, sensors etc back to factory settings. They have lost all of my trust.
Business response:
We appreciate you sharing your feedback about your recent service visit not exactly what we like to see, but the worst thing would have been for you to not have said anything! Sincere apologies that we failed to meet the level of service that you deserve and expect and we offer no excuses. If you would be so kind, I would be grateful for the opportunity to speak with you personally in regards to this experience and most importantly, to make things right with you so that you know we care and will be held accountable. Chris Br... read more
Waited 2 and half hours for an oil change and still didnt do everything I asked of them. The worst Toyota Ive been to. They have an associate named Chuck Taylor who doesnt even know what hes doing.
Business response:
We appreciate you sharing your feedback about your recent service visit not exactly what we like to see, but the worst thing would have been for you to not have said anything! Sincere apologies that we failed to meet the level of service that you deserve and expect and we offer no excuses. If you would be so kind, I would be grateful for the opportunity to speak with you personally in regards to the experience and most importantly, to make things right with you so that you know we care and will be held accountable. Chris Bru... read more
This Vandergriff Toyota in Arlington TX disrespects customers. I came to have brake pads replacement on June 2nd, 2021. I had to bring it back a week later because of the terrible noise. I had to wait for 3 hours without anyone let me know what is going on. I had to come back the next day and waited for another 3 hours. Finally, they let me know that they did a bad job for resurfacing the rear rotors the week before. The rotors were warped. Not recommend this place. 1-star rated.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
I am satisfied with Vandergriff for the most part. However, I really feel that there is a problem with the master cylinder and best practices would have been to completely replace it.
Business response:
Thank you for sharing your post & satisfaction for the most part! I would love to have the opportunity to speak with you in regards to the Master Cylinder concern. If you would be so kind to reach out to me at your convenience Chris Bruder / Parts & Service Director / Vandergriff Toyota / 817-468-8696 Ext 46151
Went in for ZAKTEK and my vehicle came out with a huge scratch by the door handle, my front bumper cracked and loose on the corner and unbuffed areas at the top of the doors.
Business response:
Hello and thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measures to make things right. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Terrible at keeping customers updated on status, very delayed to return calls, even if just missing a call 10 seconds prior.
Business response:
Sincere apologies that we fell short and did not meet the expectations that you deserve and expect and I offer no excuses. I am grateful you did share your concerns as I believe the worst thing would have been to not have said anything! What you shared is not acceptable under my leadership and I would love the opportunity to speak to you personally. I know your time is a valuable commodity and if you would be so kind to contact me personally at 817-468-8696 EXT 46151 in efforts to be accountable and make things right by you!... read more
The anti freeze was not filled and I was not notified it was low. The oil was not changed, this auto review listed it.
Business response:
Please accept our sincere apologies. We have no excuse. We would love to know more about your concern, but most importantly, correct our shortcomings and make things right with you! If you would be so kind, please reach out to Chris Bruder, our Parts & Service Director, at (817) 468-8696 Ext 46151.
They let me leave the shop with 2 precent brakes, and told me to come back next week. Of course I didn't, I would have to drive on a major highway . It would have been to dangerous. So I took it somewhere else
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect and offer no excuses. We would love the opportunity to learn more specifically what occurred on your recent visit so we have the opportunity to identify how it happened to prevent it from happening to any other future clients and 2nd to make things right by you! If you would be so kind to reach out to me when you have a free moment I would be grateful! Chris Bruder / Parts & Service Director / 817-468-8696 Ext 46151 I assure you if you ... read more
The prices for maintenance are the highest in the metroplex. They also charge a 3% fee if you use a credit card. The matched the prices of other local dealerships which saved me $50. They also told me I needed alignment but I saw the before and after, I realized I was scammed. I didnt need alignment. I wont be going back.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.