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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
I have never brought my 2004 Corolla to Vandergriff Toyota in 10/18/2021. Not sure why it was marked Service Performed!
Business response:
Thank you for bringing this matter to our attention. Its important that we update our records immediately. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
I purchased a 2022 supra and with a deposit of 17,000 after I drove off no buddy new my name I go there for my new plates and there young mechanic put the sticker in my view understand this is a coupe with a 10 position setting Called them about this but never received a call back now I have to go for 2 years with this headache dont recommend them to service my car
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
The guy that helped me was so rude also had another concern still having issues that were suppose to have been fixed! Not happy!!!!!!!!!!!
Business response:
Sincere apologies and no excuses. Thank you for bringing this to my attention if you would be so kind as to contact me in efforts to resolve your initial concern and the issue that has not been corrected. - Chris Bruder / Parts & Service Director / 817-468-8696 Ext 46151
Scratched one of my doors when I took the car in to install window tint. When called about it they claimed because it was not the door they were directly working on, they did not do it.
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
I brought my car for changing the front mirror, on Monday morning by 8 since there, I didn't have any otherwise from Vandergriff Toyota, I used uber, no car they give me to use for 3 days going to work with uber sometimes I reach to work late, imgn when I call Toyota nothing done and I usually pay the car for every month, not good service at all
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
There was nothing wrong and nothing right. I have been waiting over a month for the recalled part to arrive. Based upon their advice, I have forgone the oil change and tire rotation in an attempt to get it all done at once. Basically, my rating is N/A.
Business response:
We offer our sincerest apologies and make no excuses. If you would be so kind as to reach out to our Parts & Service Director, we would be happy to expedite the recall parts, recall completion and required maintenance. Please contact Chris Bruder at 817-468-8696 Ext 46151. He will make sure you are taken care of!
I was very disappointed with the service. I was not told in advance that Vandergriff service personnel would add an oil additive without my permission. I feel that I was over charged for an oil change.
Business response:
We offer you our sincerest apologies and make no excuses. Vandergriff Toyota takes your concerns very seriously. If you would be so kind as to contact our Fixed Operations Director, Chris Bruder, at 817-468-8696 Ext 46151, I assure you that he will take corrective action and make things right for you.
This car did not get such this service on 9/13/2021. I scheduled my car for a safety recall 2 months ago. They called to cancel my appointment because they needed to order some parts. After a month I called to check back, the part still did not arrive. A month later, I called again and still no progress. And now I am still waiting hopelessly! Suddenly, I see this record on carfax! They did no work but why they posted this record on carfax! Ridiculous!
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better. We assure you that he will most certainly make the appropriate corrections and make things right!
Horrible they took out the engine in the cx9 and absolutely ruined it more than it already was. Chris Bruder and Vandergriff buy and sell faulty cars to make a profit. Chris Bruder willingly admitted to selling us a faulty car and then try to get us to sell it back to them for less what we paid so that we are forced to purchase another vehicle from Vandergriff. My wife and I decided to just take our loss because Chris Bruder screwed us out of money and a car. Vandergriff kept the car for 30 days and had the nerve to charge u... read more
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect. From the initial time of contact that you shared concerns with the vehicle having an issue and unfortunately the Extended Service Contract had expired by mileage our intent was to help you repair vehicle at a substantial cost savings because you did buy the pre-owned vehicle from us. Unfortunately that did not work out. We are pleased that you and your family were able to trade vehicle and acquire another vehicle.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.