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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
i call to see if my car was ready, and they told me that my car was not there, and said that i never brought it in. after a while someone called me back that it was a misunderstanding. they were very rude. i bought several Vehicules from them in the pass, and every time that i take my car to get service, i'm the one that has to call if it's ready.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Recommended service as IMMEDIATE ATTENTION that didnt resolve issue then recommended additional services after they completed first service totaling almost 10k
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Point infections promised never happen, what I told the service guy what he recommended. Plus the filter were just replaced in January but they said needed to be replaced. When you come in for oil changed always a wash to get extra money. Filters changed had extra labor charge, that was wrong.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
vandergriff rotated my tires and perform four wheel alignment and the outcome is they did not balance my tires because my steering wheel is shaking every time I increase my speed.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
I have not even gotten an update on my parts that were ordered when I brought my vehicle in. I text about a month ago and was told part would be in next Tuesday which is now going on another month. I have not heard from anyone! Called manager left voicemail. This is not the first time this is happening which you would think they would do a better job but still nothing!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service is taking longer than expected. We would love to see what we can do to earn back your trust. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Tires were supposed to be rotated and were not.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Technicians left oil all over vehicle and did not clean up. I had to return to dealership to ensure it was not a leak. Upon follow up visit it was found that no leak was present and the mess was due to sloppy work. When my vehicle was returned the mess was still not cleaned correctly. Skid play bolt had to be righted by myself at home as tech also left one loose after follow up visit.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
The advisor was so bad. He gave me an attitude. My family and I never ever come back here. THANKS FOR YOUR BAD SERVICE.
Business response:
Sincere apologies that we failed to meet the level of Service you deserve and expect and offer no excuses. I would be grateful for the opportunity to speak to you personally in efforts to learn more and also to make things right by you and your family. Chris Bruder / Parts & Service Director 817-468-8696 / 46151
Pure customer service adviser ,
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect and will offer no excuses. If you would be so kind to reach out to our Parts & Service Director / Chris Bruder so he can learn more and most importantly make things right by you. 817-468-8696 / Ext 46151
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.