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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Not the service I expected. I'm spoiled by park Place MB since 1992. First interaction with This dealer. Used car Manager, used car salesman, both diligent. My first interaction with advisor with 2nd return. Never met not got followup from advisor on day 3 rd day to return for issues. Actually made buyers remorse set in. Told "you have a used car with 200k miles, we're limited to what we can do". ( I purchased a short term warranty as well). This interaction deflated my trust. Ended up bringing van I purchased for daughter i... read more
Business response:
We are disappointed to hear about the challenges you experienced with your recent visit. We understand your frustration. The situation you've described falls short of the quality service standards we strive to maintain, and your feedback helps us identify areas where we can improve our customer care. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact Mike Book at mbook@vtaig.com so we can better understand your concerns and explore how we might assist you moving f... read more
They checked a amplifier that I told them was burned out and told me it was burned out. Then tried to convince me that they needed to check the entire electrical and music system for $200. This is even after I explained to the that this a common problem with this vehicle and the fix for the problem is even been documented. They quoted me $4700 for a $500 fix. I took my vehicle from the dealership without fixing the problem. The keep sending me reminders to fix the problem. The problem has been resolved for $500 already outsi... read more
Business response:
We appreciate you taking the time to share your experience with our service department. We understand how frustrating it can be when repair recommendations don't align with your expectations or prior research. Our team always aims to provide thorough evaluations to ensure every possible cause is addressed, but we recognize how important transparency and trust are in that process. We're glad to hear your issue has since been resolved and would welcome the opportunity to assist you with future maintenance needs. We would value... read more
I was told to pull into garage and then had to wait 15 minutes Also I had to clear maintenance info off of my screen after I YouTubed it
Business response:
Thanks for taking the time to share your experience with us. We understand that waiting can be frustrating, especially when you're ready to get your service started. We appreciate you letting us know about the delay you experienced after being directed to the service area. We also recognize that having to resolve technical issues on your own can be inconvenient. Your feedback helps us identify areas where we can improve our service process and better assist our customers. We're grateful for your patience and for choosing Van... read more
The service advisor was on top of all of our frustration. We had our car serviced and we needed new tires. Twelve hours after we left, our tire light came on, resulting in our having to return our car. They checked and everything seemed to be OK. Two days later it came back on and we had to return and this time it was the sensor on the tire. Both returns resulted in spending hours waiting and very frustrating.
Business response:
Thank you for taking the time to share your experience with us. It's reassuring to know that our service advisor was attentive to your concerns and worked to address the situation. We appreciate your patience, and we value your feedback as it helps us continue improving our service process.
Jasmine service is great, but the fact I have to stay 4-5 hours for a routine service is ridiculous. I just had them do a flush for the fluid in my radiator. Then, they want to give you $25 voucher for a two way trip for Uber, really???
Business response:
Thank you for your wonderful feedback about the excellent service you received. We truly appreciate you taking the time to share your experience with us. We understand your concern about the extended time required for your service. We are always looking for ways to improve our efficiency while maintaining the quality care your vehicle deserves. Your feedback helps us identify areas where we can enhance the customer experience and streamline our operations. We appreciate your loyalty and value the trust you place in our team ... read more
Statement of Complaint The dealership sold me a vehicle without proper title documentation. As a result, the registration process remained incomplete for nearly three months following the purchase. During this period, I submitted a written notice of cancellation of the purchase agreement, which was provided prior to the dealership taking any meaningful action to resolve the registration issue. Communication with the dealership was consistently inadequate and misleading. Despite repeated calls
Business response:
Your feedback is important to us, and we understand your frustration. The situation you've described falls short of the standards we strive to maintain, and we are sorry to hear that you feel this way. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can better understand the specifics of your experience and take appropriate action.
Worst experience ever they told me a certain APR that we agreed upon on them made me sign to find out it was way higher. Got tricked and they approved first APR we agreed on. Changed without me knowing. Got ripped off big time. I wouldn't recommend this place not very transparent on what they are actually doing with the customers. Very disappointed.
Business response:
We take your feedback seriously and understand your frustration. We want to ensure that every customer feels informed and confident throughout their financing process. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your experience further.
Lack of communication. I have to wait 3 hours at dealer for toyota care 5000k service.
Business response:
We are disappointed to hear about your experience and we understand your frustration. The situation you've described is not the standard we strive for, and we recognize how this impacts your valuable time. Your feedback helps us identify areas where we can improve our service processes and communication with our customers. Please reach out to Mike Book at mbook@vtaig.com so we can discuss your experience further.
horrible is not my choice of words
Business response:
We regret to learn that your experience did not meet your expectations. We understand your frustration and take your feedback seriously. Your concerns are important to us, and we would value the opportunity to discuss your experience further and work toward a resolution. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,050 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.