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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I'm not happy with my car.it has problems. I wouldn't recommend
Business response:
We value your input and are sorry to hear that you are unhappy with your vehicle. We take your concerns seriously and want to ensure you have a positive ownership experience. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your specific concerns and work toward a resolution.
They didn't tighten the seal on the plug properly so my brand new van leaked oil all over my driveway, had to bring it back which was time away from work for them to correct the issue. The desk staff was very nice and handled the issue well. Just frustrating when you take the extra time to come to a dealership for oil change you expect better quality techs.
Business response:
We are concerned to hear that you feel this way about your experience. We understand your frustration. We're glad to hear that our desk staff handled the situation well and provided good service during the resolution process. We take your concerns seriously and use feedback like yours to improve our service standards. Please contact Mike Book at mbook@vtaig.com so we can discuss this experience further and ensure your expectations are met going forward.
Everything was a half hour late and eventually left without progress. Went to Burlson Toyota service center and my problem was solved by the attendant that was checking me in. Took less than 3 minutes to solve problem and be on my way!!!
Business response:
It's unfortunate to hear that your service experience did not meet your expectations. Your feedback is important to us as we strive to provide efficient and timely service to all our customers. We would appreciate the opportunity to discuss your experience further and work toward a better resolution. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
The worse experience of my life I felt neglected and when I called the manager to complain he or she never called me back
Had to wait in the bay too long while the advisor is in there flirty with my man. And talking about her personal life.
Horrible horrible. Lying, useless idiots
poor service experience with dealership. The job was not done properly.
job was done and Ryan, my service rep. is great! However, a defective part was installed that resulted in a large oil spill on my garage floor!! This was a poor job by the tech. Now I have a huge oil stain on my garage floor. Ryan P. made sure that the part was replaced and car cleaned, but damage was done.
Business response:
We understand your frustration and appreciate you bringing this to our attention. We are glad to hear that your service representative provided excellent support throughout this situation and ensured that the defective part was promptly replaced and your vehicle was properly cleaned. Your feedback helps us identify areas where we can improve our service processes. We would appreciate the opportunity to discuss this matter further with you. Please contact Mike Book at mbook@vtaig.com so we can work together to find an appropr... read more
The service was ok. The car is fixed and that is why I was there. But I was not happy about the surprise when paying. Yes they had given me the cost in advance but did not tell me that they now add a 3% surcharge if you pay with a credit card. There was a sign on the back of the monitor when you go to pay. This is not the way to do this! It's not that it was a lot but it was the principal of the thing. They may as well ask for a Tip! I will find a different shop in the future!.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,050 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.