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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Came in for oil change, did not even reset maintenance after completion
I encountered a few concerns during my recent service visit. Firstly, the service representative did not uphold their previous commitment regarding matching coupons from other dealerships. Secondly, I was informed that tire rotation, fuel cleaner, and oil conditioner would be provided without charge. While the tire rotation was complimentary, I was charged $27.52 each for the fuel cleaner and oil conditioner, totaling $55.04 in additional services. I would not have authorized these add-ons had I known they would incur a char... read more
Sales Rep was great and had a great experience with them. Financing was a bit dodgy as they quoted a rate and it ended up being .5% higher. Dealer uses a dubious "servicing fee" tactic that isn't reflected in the advertised price which is likely a violation of Texas Law - would recommend you beware if you're going to purchase from them.
Dashboard wes left dirty and smudged. Car was dirty inside after radio installed. Passenger seat was left fully reclined. Maintenance required message is still displayed after service. Car wasn't washed after service.
You sold me a very bad car and financially took advantage of me. Over 13000 rip off
Never fixed my system now I have to wait another week to use CarPlay horrible communication
The service seemed over priced and there saw a silicone sealant stuck to my bumper. I was very disappointed
Business response:
Thank you for taking the time to share your experience. Your feedback is invaluable, and we take concerns like yours seriously. If you would like to discuss this issue further, please contact Mike Book at mbook@vtaig.com. Thank you for bringing this to our attention.
Took my Highlander in for appointment made online thru an email for same day appt & service on May 23. Began calling at 6:10 to see if I could pickup my car by the 7 closing. Luis, asst service mgr's phone went to voicemail twice so I called the service # & was told that Luis would call me back. Did not happen. I called May 24 at 7:20am & Luis said my car would be ready by 9am. At 11am, I called & was told he would call as soon as he had the keys & the service tech had just taken it out for a test drive( not sure as mileage ... read more
Business response:
Thank you for sharing your experience with us. We understand that timely communication is essential, and we appreciate your feedback regarding your recent service visit. It is our goal to ensure that our customers are kept informed throughout the process. We encourage you to reach out to Mike Book at mbook@vtaig.com so we can address your concerns further and work towards a resolution. Your satisfaction is important to us, and we are here to assist you.
Horrible service by the front office
Business response:
Thank you for your feedback regarding your recent experience with our front desk staff. We take all concerns seriously and strive to provide exceptional service to our valued customers. To better understand your experience and address any issues, we encourage you to reach out to Mike Book at mbook@vtaig.com. Your satisfaction is important to us, and we are committed to resolving any concerns you may have. Thank you for bringing this to our attention. We look forward to hearing from you soon.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.