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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The service advisor failed to disclose the service rates until after services were rendered, so I was charged extremely high service fees for basic services. Had I known this, I would have shopped around for more affordable service rates.
Business response:
Thank you for taking the time to share your feedback. We understand the importance of transparency when it comes to service rates, and we regret that you feel this experience did not meet your expectations. It is our goal to provide clear and upfront information about our services, and we appreciate your input as it helps us improve. To discuss your concerns further, please reach out to Mike Book at mbook@vtaig.com. We are here to assist you.
Horrible service. Attempted to charge me $2000 to replace an alternator that was damaged during a previous service (coolant flush) at their shop. Will never return to this dealer.
Car 'finished' with entire dashboard dead. Late. Very late
Not as expected and didn't have any clarity about what changes or what services they performed. I believe this is due to complimentary free service. Staff look's so busy and don't even care of costumer expectations and concerns.
The dealer not helping with care and the attitude no good
Vandergriff Toyota are thugs
Didn't fix my issue. Told me false things.
Ha, ha, when you tell me my 2018 Tundra 4x4 off the show room floor has a rubber and steel problem with less 20,000 miles on it when you have babied it knowing it is the last vehicle you will ever drive there is something nefarious going on! Wax that thang for me next time and fix the paper work that you used to tell the world was a 2 wheel drive? Yes I have a problem! Especially when they tell me I am the one with an attitude. Selling price is important to the ones I leave it to! You may find it in a pasture somewhere:>)
Business response:
We are sorry to hear that you are not satisfied with your experience. We understand how important your vehicle is to you, and we would like the opportunity to address your concerns. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this matter further and work toward a resolution.
Twice had a bad experience with same employees.
Business response:
We appreciate your feedback and would like the opportunity to learn more about your experience. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.