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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Terrible customer service with even worse technical support! I left my car three times and it was worse off each time. And I want even offered any accommodation.
Business response:
We're truly sorry to hear about your dissatisfaction. It's important to us that we address your concerns and find a resolution. Please reach out to Mike Book at mbook@vtaig.com, so we can discuss your experience further. Thank you for bringing this to our attention.
The dealership took 5 weeks after purchasing our truck to order the busted tail light we noticed the evening we bought the truck. It was after much persistence on our behalf to continue to text our sales rep to get the light.
Business response:
Thank you for your feedback regarding the delay in ordering the tail light for your truck. We appreciate your persistence in following up with our sales team. Please reach out to General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com to discuss your concerns further.
I've been bring my car to the dealer and I do all service there. I was half issue with my 2021 Highlander some noises in the back axle and I bring the car to the dealer to find out the issues but each time they tell me they cannot hear that clicking then when I take my car from dealer and I start drive my car actually in the morning I heard that clicking in the back axle this why make me crazy
Business response:
We appreciate your loyalty in bringing your Highlander to us for service. We understand your frustration regarding the noise in the back axle. Please reach out to Mike Book at mbook@vtaig.com so we can resolve this issue for you promptly.
This is NOT my car. I am receiving someone else email. I have called customer service to make the necessary correction, but I still receive someone else information.
Business response:
We apologize for the inconvenience and understand how frustrating it must be to receive emails that are not intended for you. Please reach out to Mike Book at mbook@vtaig.com so we can promptly address this issue and ensure our records are updated correctly.
Not happy and so disappointed
Business response:
We're sorry to hear that you are disappointed. Your feedback is important to us, and we would like the opportunity to address your concerns. Please reach out to Mike Book at mbook@vtaig.com so we can better understand your experience and work toward a resolution. We appreciate your time and hope to assist you further.
The service on my Lexus 450 was not at all good the Mechanic made the leak worse. Im afraid to take the car back because they may retaliate.
Business response:
We're truly sorry to hear about your experience with your Lexus and appreciate you bringing this to our attention. It's concerning to hear that the issue wasn't resolved as expected, and we want to make sure we address it properly. Please reach out to Mike Book at mbook@vtaig.com so we can discuss the situation and find a resolution for you. We value your trust and would like the opportunity to make things right.
They trick you making you think that they are giving you an amount for your trade in but they cheat you by adding extra stuff on your invoice to make up for they say they are giving you for your trade in
Business response:
We regret to hear that your experience did not meet expectations. Transparency is extremely important to us, and we take concerns like yours seriously. We would appreciate the opportunity to discuss this matter further and address any misunderstandings. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can work toward a resolution.
I got an oil, and filter change. My wait time was at least two hours, As usual, the technician left black marks on my front driver's mat. The bottom of my left door had black smudges. Why do they continue to do this? Please leave my car in the condition, when I brought it in. Is that so hard to do?
Business response:
We sincerely apologize for the issues you experienced during your recent visit, particularly the extended wait time and the condition in which your vehicle was returned. Your concerns regarding the black marks on your mats and door are completely understandable, and we take this feedback seriously. Maintaining the cleanliness of your vehicle during service is a priority for us, and it's unacceptable that we did not meet that standard. We are committed to addressing this issue to ensure it doesn't happen again in the future. ... read more
I ask them to do service on my car but they didn't
Business response:
Thank you for sharing your experience, and we apologize for not meeting your expectations. We want to make sure your service needs are taken care of. Please contact Mike Book at mbook@vtaig.com, and he will personally assist you to resolve this issue. We appreciate your patience and look forward to making this right for you.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.