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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The service advisor was very helpful. They did a good job. They couldn't get it fixed in one day so they put me in a rental car. Their waiting area is comfortable.
Business response:
We are overjoyed to hear about your positive experience with our team. It's wonderful that our service advisor provided the helpful assistance you needed and that we were able to deliver quality work for you. We understand that some repairs require additional time to ensure everything is done properly, and we're pleased we could arrange a rental car to keep you mobile during the process. We're also glad our comfortable waiting area met your expectations. Your feedback about the excellent service and thoughtful accommodations... read more
They have taken excellent care of me and my vehicle.
Business response:
We are absolutely thrilled to hear about your positive experience with our team and service department. Your feedback about receiving excellent care for both you and your vehicle means everything to us. We work hard to provide outstanding service and support to all our customers, and it's wonderful to know we've met your expectations. Thank you for choosing Vandergriff Toyota and for taking the time to share your experience with others.
Lonnie was clear and concise with all the work my car needed and friendly
Business response:
We are happy to hear about your positive experience with us! It's wonderful that you found our team member to be clear and helpful in explaining the work your vehicle needed. We truly value customers like you who take the time to share their feedback. Your kind words about the friendly and straightforward service you received mean a great deal to our entire team. We look forward to continuing to provide you with excellent automotive care in the future.
The service time is very good.
Business response:
Thank you for taking the time to share your experience with us. We are pleased to hear that our service time met your expectations and that we were able to provide you with efficient service. Your feedback about our quick turnaround is truly appreciated, as we understand how valuable your time is. We strive to deliver prompt and reliable service to all our customers, and it means a lot to know that our efforts made a positive difference in your visit. We look forward to continuing to serve you and your vehicle with the same ... read more
Had an 11 AM appointment and at 12:15 they put the car on the rack for the oil change. My complaint is, if you make an appointment, Vandergriff should honor that time within 15 minutes, not an hour or so later! I would recommend the service but appointments should be honored at the time they are made!
Business response:
Your input is valuable to us, and we understand your frustration. This is not the level of service we strive to deliver. Your feedback helps us identify areas where we can improve our scheduling and service processes. We would like the opportunity to discuss your experience further and work toward a better solution for future visits. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
Even though the service department isn't particularly my comfort zone, my experience was very smooth. I was greeted promptly, guided to my advisor and informed of procedures and timelines. A rental car was provided for me, and the problem with my car was diagnosed and put right. At all times, I was treated with courtesy and consideration. Thanks to the entire team!
Business response:
Thank you for sharing your positive experience with us! We understand that visiting a service department can sometimes feel overwhelming, so we're thrilled to hear that your visit went smoothly from start to finish. It's wonderful to know that our team greeted you promptly and that your advisor clearly explained the procedures and timelines. We're pleased that the rental car arrangement worked well for you and that we were able to quickly diagnose and resolve your vehicle's issue. Your kind words about the courtesy and consi... read more
It was great just a little pricey but the staff helped out a lot.
Business response:
We are delighted to hear that our team was able to assist you during your visit. Thank you for choosing Vandergriff Toyota and for your wonderful review!
My experience was outstanding! Justin Vest gave me the wow customer experience. I hope he helps me again on my next visit.
Business response:
Thank you immensely for sharing your wonderful experience with us! We look forward to continuing to provide you with the same outstanding level of service on your future visits and helping you with all your automotive needs.
Thorough inspection and good service
Business response:
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our inspection process to be comprehensive and that you received quality service during your visit. Your feedback about the thoroughness of our team's work means a great deal to us at Vandergriff Toyota. We appreciate your trust in us for your automotive needs and look forward to continuing to provide you with the excellent service you deserve.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 12,538 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.